Stephanie Coutee

Created and maintained process documentation including Visio process flows, procedural steps, and glossary references for Enterprise Complaints Operations. Partnered with internal stakeholders and process owners to analyze and optimize workflows for improved operational efficiency.

Partnered with compliance and audit teams to gather and document regulatory requirements for internal reviews. Tracked audit items and engaged stakeholders to ensure timely updates and regulatory alignment.

Developed and documented regulatory-driven operational processes and control frameworks using Visio and Excel. Supported documentation efforts in Archer, collaborating with IT, Compliance, and Legal teams to mature prototypes into enterprise-ready tools.

Reviewed, revised, and documented over 470 procedural documents during attestation reviews. Created process flows and defined new procedures and monitoring frameworks to comply with regulatory change assessments.

Developed Excel-based reporting tools to communicate process insights and performance metrics. Collaborated with business units to interpret data and support informed resource allocation.

Led quality assurance reviews and root cause analysis, documenting findings to enhance processes and reduce compliance risk. Presented outcomes and process updates to legal, risk, and senior stakeholders.

Led development of process taxonomy frameworks for over 100,000 staff, creating documentation models to support global alignment. Created PowerPoint presentations and process models for executive audiences.

Focused on Addictive & Mental Health Disorders. Studied advanced social work practices and therapeutic interventions.

Completed foundational studies in social work. Gained essential knowledge in social welfare and human behavior.