Open to opportunities

Lisa Dias

@lisadias

Message

Experienced Quality Assurance Manager with a focus on healthcare excellence.

United States

Message

What I'm looking for

I am looking for a role that values quality and compliance, offers opportunities for leadership, and fosters continuous improvement in healthcare processes.

I am an experienced Quality Assurance Manager with 18 years of expertise in Healthcare and Revenue Cycle Management (RCM). My career has been dedicated to enhancing quality outcomes through meticulous auditing, trend analysis, and compliance. I excel in identifying operational gaps and leading cross-functional initiatives that drive process improvements.

Throughout my career, I have optimized workflows and enhanced audit accuracy, ensuring that quality standards are met across the revenue cycle. My role at athenahealth involved overseeing quality performance across RCM product lines, where I led CAPA initiatives and collaborated with client-facing teams to conduct trend-based audits. I am passionate about fostering a culture of quality and compliance, and I take pride in my ability to lead teams towards achieving excellence.

Experience

Work history, roles, and key accomplishments

Quality Assurance Manager

Athenahealth

Jul 2024 - Jun 2025 (11 months)

Oversaw quality performance across RCM product lines. Led CAPA initiatives, maintained SOPs, and submitted enhancement requests through JIRA. Collaborated with client-facing teams, conducted trend-based audits via Salesforce, and led pilot programs to optimize audit processes.

Auditing CAPA SOP Development Jira Salesforce

Senior RCM QA Specialist

Modernizing Medicine

Mar 2024 - Jul 2024 (4 months)

Assured QA standards in global teams, led onboarding for new partners, and provided QA process training in charges, eligibility, and payment posting.

Quality Assurance Onboarding Training Revenue Cycle Management

Business Integrity Specialist

Modernizing Medicine

Jul 2021 - Mar 2024 (2 years 8 months)

Performed QA reviews on denial management and claims. Partnered with leadership to identify process gaps across front-to-back revenue cycle operations.

Quality Assurance Denial Management Claims Process Improvement Revenue Operations

QA & Auditing Supervisor

Meridian Medical Management

Jan 2016 - Dec 2021 (5 years 11 months)

Supervised an 8-member QA team, conducted risk assessments, ensured compliance, and co-authored internal client policies.

Quality Assurance Team Leadership Risk Assessment Compliance Policy Development

Education

Degrees, certifications, and relevant coursework

Springfield Technical Community College

Associate of Arts, Liberal Arts & Sciences

Studied a broad curriculum in liberal arts and sciences, providing a foundational understanding across various disciplines. Developed critical thinking and analytical skills essential for diverse professional environments.