Open to opportunities

Maria Hazasova

@mariahazasova

I’m an IT Business Analyst and Requirements Engineer, specializing in automation and optimization to streamline operations.

Austria

Message

What I'm looking for

I’m looking for a role where I can own IT business analysis and requirements engineering, lead process automation and software optimization, and deliver measurable cost and customer-experience improvements with cross-functional teams.

I’m an IT Business Analyst & Requirements Engineer with 15 years of experience in Business Operations restructuring through automation or software optimization, helping companies run effectively and deliver best-in-class customer services.

Over my career, I’ve led and delivered projects across Telco, Customer Care, Finance, Healthcare, and Production industries—translating business needs into requirements, BPMN “As Is/To Be” models, and solution specifications, then guiding implementation with Agile development practices.

I’m especially proud of measurable outcomes: reducing system address upload error from 20% to 2%, enabling Wholesale billing requirements for A1 EU markets, digitizing Wholesale products in Salesforce CPQ, automating ordering between SAP ERP and sales applications, and driving large expense reductions through billing, document production, and customer communications optimization.

Experience

Work history, roles, and key accomplishments

IT Business Analyst / Requirements

Today Experts

Jun 2022 - Jul 2025 (3 years 1 month)

Led project and process management for A1 wholesale billing initiatives, creating requirements specifications and BPMN as-is/to-be models to support development and implementation. Delivered billing and address automation improvements, including reducing address upload error from 20% to 2%, and optimizing Salesforce CPQ and SAP-based wholesale ordering behavior.

Requirements Engineering Business Analysis Agile Development Salesforce CPQ SAP ERP Wholesale Billing Logic

IT Business Analyst & Requirements

Deep Consulting Solutions

Jul 2021 - Jan 2022 (6 months)

Performed business and IT business analysis, translating customer and market needs into requirements specifications and project documentation for agile delivery. Modeled business processes (BPMN as-is/to-be) and supported ERP software implementation and UX/UI and software behavior optimization to automate service delivery and production operations.

Business Analysis Agile Development Business Process Automation ERP Implementation Process Optimization

Business Operations Consultant

Fermos

Jan 2020 - Dec 2020 (11 months)

Analyzed business operations and building opportunities, defining options and optimizing space for multiple business purposes. Managed project documentation (permits and plans), coordinated resources, and liaised with authorities to support delivery of expected outcomes.

Business Analysis Operations Planning Resource Planning Project Documentation Stakeholder Management Requirements Gathering Process Management

Business Analyst (Outsourcing)

Vistra

Jul 2019 - Dec 2019 (5 months)

Conducted business operations analysis and produced requirements and BPMN as-is/to-be models for outsourcing accounting and secretarial processes. Supported expense reduction initiatives by reconstructing business procedures and coordinating implementation with outsourcing providers.

Operations Analysis Business Process Outsourcing Process Reconstruction Process Optimization Business Process Modeling

Business Analyst / Consultant

Fermos

Jan 2019 - Jun 2019 (5 months)

Restructured a family business operating model by mapping resources, responsibilities, and business practices to improve day-to-day management. Reduced order errors by 30% and improved customer experience by coordinating delivery of a software-based solution addressing customer and project information issues.

Business Modeling Process Optimization Customer Experience Requirements Gathering