MGmaria gracia maldonado garcia
@mariagraciamaldonado
Result-driven sales professional with 5 years in customer relationship management.
PeruWhat I'm looking for
I am a result-driven sales professional with over 5 years of experience in customer relationship management, strategic planning, and developing customized solutions tailored to meet business needs in the IT and mining sectors. My career has been marked by a commitment to delivering exceptional service and ensuring customer satisfaction, which has fostered long-term relationships based on trust and commitment.
Throughout my professional journey, I have achieved significant milestones, including exceeding sales goals by 9% for FY2023 and supporting the historic sale of 20 mining trucks for Antamina. My role as a Customer Service Representative at Komatsu-Mitsui involved processing quotes and purchase orders while constantly monitoring customer satisfaction levels. I have also played a pivotal role in the implementation of educational licenses across universities in Peru, Bolivia, and Ecuador, showcasing my ability to drive strategic initiatives that yield tangible results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Komatsu-Mitsui
Mar 2023 - Oct 2024 (1 year 7 months)
Managed customer service and parts administration, processing quotes and purchase orders, and ensuring customer satisfaction. Supported the historic sale of mining trucks and exceeded sales goals for spare parts and services.
Commercial Analyst
Datamine Peru and Ecuador
Mar 2019 - Mar 2021 (1 year 11 months)
Developed sales strategies for mining software, prepared sales reviews, and organized company participation in mining events. Achieved compliance with software license maintenance targets.
Operations Assistant
Adexus Peru
May 2017 - Nov 2019 (2 years 6 months)
Supported IT project management activities, maintained preventive maintenance records, and prepared presentations for the Board of Directors. Managed a large database of client products.
Education
Degrees, certifications, and relevant coursework
Management School – Piura University
Opportunity Management Program, Management
2023 - 2023
Completed the Opportunity Management Program to learn about identifying and managing business opportunities effectively.
Cambridge International Consulting
Negotiation and Persuasion Workshop, Negotiation
2022 - 2023
Attended a workshop on Negotiation and Persuasion to develop skills in effective negotiation strategies and persuasive communication.
Pacifico Business School
Finance for Business Management Program, Finance
2022 - 2022
Participated in the Finance for Business Management Program to enhance financial management skills and business acumen.
ITSYSTEMS Peru Institute
Module SAP R3P and SAP R3 FI, Information Technology
2019 - 2020
Completed modules in SAP R3P (Production) and SAP R3 FI (Finance) to gain expertise in enterprise resource planning systems.
EUESAN University
Bachelor in Economics and International Business, Economics and International Business
2012 - 2018
Bachelor in Economics and International Business, focusing on economic theories, international trade, and business management principles.
British Peruvian Cultural Association
English Language Study, English Language
2013 - 2015
Studied English language to enhance communication skills and proficiency in English for professional settings.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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