Ines Nuñez Bravo

Led account and IT project management for consulting clients, serving as main point of contact and ensuring successful execution of strategies in HubSpot CRM. Supervised project execution, managed schedules, provided functional consulting, and drove automation and upselling opportunities.

Led development and growth of enterprise software business unit, driving commercial strategy, managing manufacturer relationships, and strengthening technology alliances for corporate market. Managed licensing portfolio, designed commercial strategies, and negotiated contracts and renewals.

Managed full commercial and operational client cycle, from needs assessment to post-sales follow-up. Analyzed business requirements for automation, analytics, and technology solutions, and coordinated between clients and technical teams.

Led customer experience and post-sales flow, ensuring smooth transition from commercial to operational and client satisfaction. Managed client portfolio for upselling and cross-selling, administered HubSpot CRM, and monitored post-sales and commercial KPIs.

Prepared performance reports and metrics for commercial management, supported strategic account development, and managed documentation for public and private procurement processes. Coordinated with legal and internal areas, and supervised training and certification plans.

Managed Microsoft account billing and licensing, provided customer support for IT solutions, and handled invoicing processes with HES, GR, OC systems. Generated reports and managed dashboards in Power BI.

Managed public procurement processes for IT, prepared competitive proposals, ensured regulatory compliance, and negotiated contracts with government entities. Coordinated with sales, technical, and legal teams for project execution.

Managed multiple strategic accounts simultaneously, developed efficient proposals for AWS services, and accelerated client adoption of AWS. Maintained a strong sales pipeline and led the commercial process end-to-end.

Led sales of specialized IT outsourcing services, contacted potential clients, and negotiated contracts. Managed client onboarding and collaborated with marketing on sales strategies and prospecting.

Developed and closed software factory and custom development deals, managed sales pipeline and forecast, and used CRM PipeDrive for commercial KPI tracking. Led strategic planning, team management, and market analysis.

Prospected, developed, and closed leads for SMB and top accounts, managed client portfolio, and performed upselling and growth of cloud services. Maintained relationships with manufacturers and wholesalers, and trained staff on solutions from Logitech, ViewSonic, HP Poly, Barco ClickShare, and i3 Technologies.

Supervised commercial team, identified best prospecting and sales practices, closed high-impact B2B accounts, and generated annual commercial budget. Supported Zoho project implementation and managed resources to optimize results.

Prospected daily clients, conducted commercial presentations, followed up on sales opportunities, and closed deals. Provided training on Zoho tools.

Provided consultative advice to potential clients, marketed service portfolio (Microsoft, Google, AWS, Fortinet, Veritas), and developed commercial proposals. Converted leads into sales and managed CRM (Dynamics 365).

Generated demand in leading companies, presented IT outsourcing service portfolio, and managed administrative processes. Controlled business opportunities and reported KPIs monthly and quarterly.

Performed telemarketing calls to catalog advisors to meet sales quotas.

Attended to student requests and inquiries through the Student Attention portal (SAE).

Managed government sector portfolios, post-sales, and collections.

Negotiated contract renewals with clients and proposed solutions.

Formación en Desarrollo de Software y técnicas de negociación bajo el Método Harvard.