Open to opportunities

Nicol Ámbar callo

@nicolmbarcallo

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Call center area manager at UNIVERSIDAD CONTINENTAL, where I led a 25-person team supporting prospective students.

Peru

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What I'm looking for

I’m looking for a role in sales, call center work, or administration. I have experience working remotely and am available to start immediately.

At UNIVERSIDAD CONTINENTAL, I led a 25-person call center team and advised people interested in its educational services. I answered prospective students’ questions and followed up with them through the advising process.

At SINERGIA MARKETING DIRECTO, I supervised a 30-person team and supported administrative processes in Human Resources, including recruitment and personnel documentation. Earlier, at SINERGIA MARKETING, I advised B2B clients and followed up on commercial opportunities.

At CORPORACIÓN SIC, I supported customers through sales and after-sales service, including following up on complaints and requests. I also worked in hotel reception at Camino Real, and I’m currently studying Administration at Universidad Continental.

Experience

Work history, roles, and key accomplishments

Current

Jefa de Área Call Center

Current

Universidad Continental

Jan 2026 - Present (9 months)

Led a team of 25 people, providing advisory and orientation to users interested in educational services. Managed communication and guidance according to user needs.

Leadership Team Management Customer Service Advisory Communication Skills

Supervisor de Ventas / Administrativa

Sinergia Marketing Directo

Jan 2024 - Jan 2026 (2 years)

Provided administrative support to internal HR processes and supervised a team of 30 people. Supported recruitment, hiring, and onboarding, and coordinated with different areas for internal requests.

Supervision Administrative Support Recruitment Human Resources Team Management Coordination

Ejecutiva Senior de Ventas B2B Call Center

Sinergia Marketing

Jan 2023 - Jan 2024 (1 year)

Managed B2B client attention and commercial advisory, identifying needs and providing appropriate solutions. Followed up on opportunities and commercial processes to meet objectives.

B2B Sales Customer Service Commercial Advisory Follow up Communication Skills

Recepción Hotel Camino Real

Camino Real

Jan 2020 - Jan 2023 (3 years)

Provided guest orientation, reception, and customer service, with support in administrative areas.

Reception Customer Service Administrative Support

Ejecutiva Senior — Ventas y Postventa

Corporación SIC

Jan 2019 - Jan 2020 (1 year)

Managed customer attention during sales and post-sales stages, providing personalized advisory and following up on claims and requirements until resolution.

Sales Post Sales Customer Service Claims Management Communication Skills