Mariacristina Veneziano
@mariacristinavenezia
KYC and Identity Verification Specialist at Betclic Group who reviewed identity documents and escalated higher-risk cases.
MaltaWhat I'm looking for
At Betclic Group, I reviewed identity and KYC documents against internal requirements, checked customer details against account data, and documented my work. I flagged discrepancies and escalated suspicious, complex, and higher-risk cases for further review.
I also answered internal customer-support queries and handled sensitive personal data in a regulated environment. I completed Fraud & Payments training and studied foundational AML principles and fraud-investigation workflows.
Since 2021, I’ve delivered English-language writing projects for international clients through Upwork, including biographies and onboarding-style documents. I’m seeking remote roles in KYC, onboarding, fraud, customer operations, and Trust & Safety.
Experience
Work history, roles, and key accomplishments
Delivered 40+ English-language writing projects for international clients, from first interview to final delivery. Managed client expectations, stakeholders, and deadlines on long-form projects, resolving conflicts and maintaining 5-star client relationships.
Identity Verification Analyst
Betclic Group
Jan 2026 - Sep 2026 (8 months)
Reviewed identity and KYC documents against internal verification requirements and documented procedures. Cross-checked customer-provided information against account data, flagging discrepancies and escalating higher-risk cases.
Shop Assistant / Manager
The Bagel Hole
Jan 2022 - Dec 2023 (1 year 11 months)
Ran daily operations, cash management and customer escalations, and trained new staff.
Manager-on-Duty
Flying Tiger
Jan 2020 - Dec 2021 (1 year 11 months)
Ran daily operations, cash management and customer escalations, and trained new staff.
Shift Supervisor
Madeleines Creperie
Jan 2019 - Dec 2019 (11 months)
Supervised shifts in a retail/hospitality environment, managing staff and customer service.
Manager
Toomai Pan Asian Restaurant
Jan 2018 - Dec 2019 (1 year 11 months)
Recruited and trained floor, bar and kitchen staff, and managed scheduling, budgets and stock control.
Press & PR Intern
New Look Head Office
Jan 2017 - Dec 2017 (11 months)
Supported press and public relations activities at the head office.
Education
Degrees, certifications, and relevant coursework
Centre of Excellence
Diploma, Life Coaching
Grade: Distinction
Completed a Life Coaching Diploma with Distinction in 2020.
Fitzwilliam Institute
Diploma, Event Management
Grade: 72%
Completed an Event Management Diploma with a score of 72% in 2017.
Livia Bottardi Institute
Diploma, Tourism & Languages
Grade: 78/100
Completed a Tourism & Languages Diploma with a score of 78/100 in 2014.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Salary expectations
Job categories
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