Stacie Portelli

KYC Analyst responsible for conducting customer due diligence and enhanced due diligence reviews, assessing identity, residency, and source of funds/wealth to ensure compliance with AML and regulatory requirements. I review and verify documentation, investigate risk indicators, and support accurate onboarding and ongoing monitoring decisions.

Responsible for coordinating event calendars, managing vendors, and overseeing events to ensure smooth operations. Communicates with clients to fulfill event requirements and addresses guest needs, including managing VIP areas.

Provides customer support across social media platforms, responding to inquiries and collaborating with the team to enhance support processes. Initiates training for new team members and stays updated on product changes.

Expert in customer service with a focus on resolving complaints and coaching team members. Managed a team during transitions and contributed to significant improvements in customer satisfaction scores.

Prepared high-quality desserts and assisted the head chef in kitchen tasks, contributing to a 10% increase in repeat business through innovative garnishes.

Managed cafe operations, ensuring customer satisfaction and collaborating on menu items that increased revenue. Oversaw inventory and staff scheduling.

Activities and societies: Server setup, moderation, role configuration, member engagement

Volunteer community management involving server setup, moderation, role configuration, and member engagement.

Activities and societies: Project planning, coordination, and delivery techniques for volunteer projects

Training in planning, coordinating, and delivering volunteer-led projects.

Activities and societies: Leadership development workshops and peer learning sessions

Youth exchange project centered on leadership development and peer learning.

Activities and societies: Civic engagement activities and democratic participation workshops

Participation in a youth project focused on civic engagement and democratic participation.

Activities and societies: Cultural awareness activities, teamwork exercises, intercultural learning

International exchange promoting cultural awareness, teamwork, and intercultural learning.

Completed O'Levels including English Language, Home Economics, Geography, Mathematics, Physics, and Maltese at various EQF levels.

Obtained European Computer Driving License (ECDL) in 2008 demonstrating competence in standard computer skills.

Completed First Aid training in August 2012 covering basic first aid skills and emergency response.

Grade: N/A

Activities and societies: Training in basic food preparation, service techniques, and hospitality operations.

Training in basic food preparation, service techniques, and hospitality operations.

Grade: N/A

Activities and societies: Professional qualification in culinary production, kitchen operations, and food safety standards.

Professional qualification in culinary production, kitchen operations, and food safety standards.

Grade: N/A

Activities and societies: Completed compliance training covering AML requirements, insider trading prevention, ethics and compliance standards, and business gifts and entertainment policies.

Completed compliance training covering AML requirements, insider trading prevention, ethics and compliance standards, and business gifts and entertainment policies.

Grade: N/A

Activities and societies: Cybersecurity awareness training focused on identifying and reporting phishing and suspicious email threats.

Cybersecurity awareness training focused on identifying and reporting phishing and suspicious email threats.

Grade: N/A

Activities and societies: Focused on delivering effective customer support through digital channels, with emphasis on communication, professionalism, and service quality.

Focused on delivering effective customer support through digital channels, with emphasis on communication, professionalism, and service quality.

Grade: N/A

Activities and societies: Comprehensive overview of digital marketing fundamentals, including social media, content marketing, SEO, and online branding.

Comprehensive overview of digital marketing fundamentals, including social media, content marketing, SEO, and online branding.

Grade: N/A

Activities and societies: Covered event planning, logistics, budgeting, risk management, and coordination of live events.

Covered event planning, logistics, budgeting, risk management, and coordination of live events.

Grade: N/A

Activities and societies: Explored ethical standards, responsible content creation, data protection, and professional conduct across social media platforms.

Explored ethical standards, responsible content creation, data protection, and professional conduct across social media platforms.

Grade: N/A

Activities and societies: Training in building, moderating, and engaging online communities, including conflict management and communication strategies.

Training in building, moderating, and engaging online communities, including conflict management and communication strategies.

Grade: N/A

Activities and societies: N/A

Focused on AML risks specific to cryptoassets and blockchain technology, including typologies, compliance challenges, and regulatory frameworks.

Grade: N/A

Activities and societies: Foundational training in Know Your Customer principles, covering customer identification, verification, risk assessment, and regulatory expectations.

Foundational training in Know Your Customer principles, covering customer identification, verification, risk assessment, and regulatory expectations.

Completed a recognized training program covering advanced customer due diligence and Know Your Customer (KYC) practices. The course provided in-depth knowledge of risk-based approaches to client onboarding, identification and verification procedures, ongoing monitoring, and enhanced due diligence for higher-risk customers, aligned with current AML/CFT regulatory expectations.