Open to opportunities

Stacie Portelli

@stacieportelli

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Creative event planner with a passion for social media and gaming.

Malta

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What I'm looking for

I seek a dynamic role in a creative environment that fosters growth.

I am a curious and creative individual with a strong background in event planning and social media management. Currently, I work as a Social Media Customer Support Specialist at Okcoin/OKX, where I provide timely support across various platforms and have successfully boosted our Telegram channel followers by 10%. My experience also includes coordinating events at Camilleri’s Old Piggery, where I ensure smooth operations and address guest needs effectively.

With a proven track record in customer service, I have consistently improved processes, achieving a 30% reduction in response times while training new team members. My previous roles, including Everyday Banking Agent at HSBC UK, have honed my problem-solving and organizational skills, allowing me to manage multiple projects efficiently. I am passionate about continuous learning and staying updated on emerging technologies in crypto and gaming.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Okcoin/OKX

Jan 2022 - Present (3 years 5 months)

Provides customer support across social media platforms, responding to inquiries and collaborating with the team to enhance support processes. Initiates training for new team members and stays updated on product changes.

Customer Support Social Media Management Team Collaboration Training Problem Solving Communication Time Management Process Improvement

Current

Gaming Event Supervisor

Current

Camilleri’s Old Piggery

Dec 2023 - Present (1 year 6 months)

Responsible for coordinating event calendars, managing vendors, and overseeing events to ensure smooth operations. Communicates with clients to fulfill event requirements and addresses guest needs, including managing VIP areas.

Event Planning Vendor Management Client Communication Problem Solving Team Coordination Time Management Customer Service

Everyday Banking Agent

HSBC UK

Mar 2019 - Jan 2022 (2 years 10 months)

Expert in customer service with a focus on resolving complaints and coaching team members. Managed a team during transitions and contributed to significant improvements in customer satisfaction scores.

Customer Service Team Management Coaching Communication Multitasking Problem Solving

Cafe Manager

LOFT Cafe

Oct 2018 - Jan 2019 (3 months)

Managed cafe operations, ensuring customer satisfaction and collaborating on menu items that increased revenue. Oversaw inventory and staff scheduling.

Cafe Management Customer Satisfaction Inventory Management Scheduling Revenue

Assistant Pastry Chef

Divini by Cuccagna

Jan 2019 - Mar 2019 (2 months)

Prepared high-quality desserts and assisted the head chef in kitchen tasks, contributing to a 10% increase in repeat business through innovative garnishes.

Teamwork Time Management Quality Control