Open to opportunities

maria casanova

@mariacasanova

Message

I resolve customer issues and build loyalty through empathetic bilingual support.

United Arab Emirates

Message

What I'm looking for

I'm looking for a customer-focused role where I can deliver empathetic bilingual support, resolve issues efficiently, collaborate across teams, and contribute to stronger service quality and customer loyalty.

I'm currently supporting TAL Hydration and other Core Home products through prompt, friendly email service for orders, returns, and customer inquiries. I resolve issues efficiently, document interactions, and collaborate with internal teams to improve service quality.

I've supported customers for Lululemon at 24/7 Intouch and in high-volume call center environments at Startek, where I handled inquiries, troubleshooting, retention, and sales leads. My background also includes English-Spanish interpretation across medical, legal, commercial, and government settings, plus production logistics for commercial shoots.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Core Home

May 2025 - Present (1 year 3 months)

Provide prompt and friendly email support for TAL Hydration and other Core Home products, assisting with orders, returns, and general inquiries. Collaborate with internal teams and document interactions to improve service quality.

Email Support Customer Satisfaction Issue Resolution Collaboration Documentation