Zain Sheikh
@zainsheikh1
Dedicated Customer Support Representative skilled in resolving complaints and delivering high-quality service across phone, email, and chat.
What I'm looking for
I’m a Dedicated and customer-focused Customer Support Representative with proven ability to handle inquiries, resolve complaints, and deliver +971 567745458 high-quality service in fast-paced environments. I’m skilled in communication and problem-solving, and I manage multiple channels—phone, email, and chat support—while ensuring customer satisfaction and loyalty.
I also bring a strong operational mindset from my work in e-commerce and fulfillment: I handle order processing and dispatch, maintain inventory accuracy, manage product listings, and support warehouse operations like order picking, packing, and quality control. I’m committed to improving service processes, maintaining accurate records of customer interactions, transactions, and feedback, and escalating complex issues to the relevant department when necessary.
Experience
Work history, roles, and key accomplishments
E-Commerce Assistant
Sjs International
Jan 2022 - Jan 2024 (2 years)
Managed e-commerce operations including updating product listings and processing customer orders for timely delivery. Handled customer inquiries, tracked stock levels, coordinated restocking, and ensured product information accuracy across the store.
E-commerce Fulfilment Associate
Level Shoes
Jan 2022 - Jan 2024 (2 years)
Processed fulfillment by picking items from order lists, packing them securely, and preparing shipments with correct labeling. Maintained inventory organization and performed pre-shipment quality checks to ensure accuracy and reduce dispatch errors.
Online Salesperson
Auj Group
Jan 2018 - Jan 2022 (4 years)
Supported online sales by managing an online store, uploading and marketing products, and performing product sourcing. Created marketing materials such as logos and maintained active product listings to drive store performance.
Education
Degrees, certifications, and relevant coursework
APTECH INSTITUTE
Certificate in Digital Marketing, Digital Marketing
2026 -
Completed a certificate in digital marketing at APTECH Institute. (Timeframe provided: January–March 2026.)
Superior University
Bachelor's degree in Accounting and Finance, Accounting and Finance
2016 -
Completed a bachelor's program in accounting and finance at Superior University. (Year provided: 2016.)
Mindbridge
Certificate in Web Design, Web Design
Completed a certificate in web design at Mindbridge in Lahore, Pakistan.
Availability
Location
Authorized to work in
Job categories
Skills
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