Open to opportunities

Zain Sheikh

@zainsheikh1

Dedicated Customer Support Representative skilled in resolving complaints and delivering high-quality service across phone, email, and chat.

United Arab Emirates

Message

What I'm looking for

I’m looking for a fast-paced role where I can handle inquiries across phone/email/chat, resolve complaints, meet response and resolution targets, and help improve service processes—while growing with a supportive team.

I’m a Dedicated and customer-focused Customer Support Representative with proven ability to handle inquiries, resolve complaints, and deliver +971 567745458 high-quality service in fast-paced environments. I’m skilled in communication and problem-solving, and I manage multiple channels—phone, email, and chat support—while ensuring customer satisfaction and loyalty.

I also bring a strong operational mindset from my work in e-commerce and fulfillment: I handle order processing and dispatch, maintain inventory accuracy, manage product listings, and support warehouse operations like order picking, packing, and quality control. I’m committed to improving service processes, maintaining accurate records of customer interactions, transactions, and feedback, and escalating complex issues to the relevant department when necessary.

Experience

Work history, roles, and key accomplishments

E-Commerce Assistant

Sjs International

Jan 2022 - Jan 2024 (2 years)

Managed e-commerce operations including updating product listings and processing customer orders for timely delivery. Handled customer inquiries, tracked stock levels, coordinated restocking, and ensured product information accuracy across the store.

Order Management Customer Support order fulfillment

E-commerce Fulfilment Associate

Level Shoes

Jan 2022 - Jan 2024 (2 years)

Processed fulfillment by picking items from order lists, packing them securely, and preparing shipments with correct labeling. Maintained inventory organization and performed pre-shipment quality checks to ensure accuracy and reduce dispatch errors.

Order Processing Warehouse operations Quality Control Secure Packing Labeling & Dispatch

Online Salesperson

Auj Group

Jan 2018 - Jan 2022 (4 years)

Supported online sales by managing an online store, uploading and marketing products, and performing product sourcing. Created marketing materials such as logos and maintained active product listings to drive store performance.

Online Store Management Product Sourcing Product Listing E commerce Marketing Logo Design Sales Support