May Fawzy

Manage incoming and outgoing correspondence for the General Manager, serving as a first point of contact for internal and external stakeholders, including escalations and sensitive communications. Coordinate travel, meeting logistics, administrative tasks, and support lease agreement and commercial negotiation correspondence to resolution.

Provide executive support to the General Manager by managing high-volume communications across email, phone, and in-person channels for internal and external stakeholders. Coordinate Iraq market expansion correspondence, COP28 participation logistics and approvals for Shams+ solar, and manage office supplies, IT requests, facilities coordination, and international trip/event logistics.

Serve as primary point of contact for parents, staff, and external parties, handling high-volume daily enquiries, complaints, and feedback in Arabic and English. Manage complaint resolution and feedback processes, bilingual correspondence, scheduling, event coordination, administrative support across departments, and liaison with government departments on compliance and regulatory matters.

Support back-office banking operations including account opening, documentation processing, and client record management in a regulated environment. Liaise with compliance and branch networks to ensure accurate account processing and help coordinate government-facing workflows for salary card issuance and payroll file alignment.

Support business development, client coordination, and training programme administration. Coordinate client interactions and assist with programme administration tasks.

In progress MBA at University of Wollongong Dubai. Expected to complete as per the program timeline.

Bachelor program in commerce accounting (English) at Zagazig University. Completed coursework in accounting within the commerce track.