Looking for a job

Maria Cantillo

@mariacantillo

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I resolve customer issues across email, tickets, chat, calls, and back-office operations.

Colombia

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What I'm looking for

I'm looking for a customer support or back-office role where I can resolve customer issues, manage documentation and escalations, and use my bilingual English and Spanish communication skills in an international environment.

I'm currently supporting Popeyes customers in the United States and Canada through Zendesk tickets and email at TaskUs Colombia. I research cases, resolve complaints, document outcomes, and escalate complex issues with clear, empathetic written communication.

Previously at Sutherland, I supported Remitly customers worldwide with international money transfers through calls, live chat, and back-office operations. I handled KYC, banking and customer documentation, transaction issues, and sensitive financial information while following partner requirements.

My earlier airline experience with TALMA, VIVA Air, and LATAM Airlines strengthened my ability to assist people in fast-moving service environments. I'm also pursuing a bachelor's degree in Business Administration.

Experience

Work history, roles, and key accomplishments

Current

Teammate

Current

TaskUs Colombia S.A.S.

Jun 2025 - Present (1 year 4 months)

Provide English-language customer support through Zendesk ticketing and email for customers in the United States and Canada. Handle inquiries, complaints, and service issues, and escalate complex cases as needed.

Zendesk Macros And Internal Databases AI Tools Customer Support Ticketing Email Support Case Management Escalation Management Documentation

Customer Service Associate

Sutherland

Feb 2023 - Jun 2025 (2 years 4 months)

Provided customer support for international remittance services, handling inquiries via inbound/outbound calls, live chat, and back-office operations. Performed KYC processes and reviewed documentation for banking compliance.

Customer Support Inbound Calls Outbound Calls Live Chat Back Office KYC Documentation Review Banking Requirements Transaction Support Language Translation Tools Case Management Escalation Management

Passenger Service Agent

TALMA

Nov 2021 - Nov 2022 (1 year)

Assisted passengers with check-in, boarding, ticketing, baggage services, and deplaning. Verified documentation and coordinated with airline teams to resolve issues.

Customer Service Check in Boarding Management Ticketing Baggage Service Documentation Verification Complaint Resolution Coordination

Flight Attendant

VIVA Air

Mar 2021 - Sep 2021 (6 months)

Provided customer service to passengers throughout flights, assisting with questions, requests, and special needs. Followed safety and service procedures and prepared flight reports.

Customer Service Safety Procedures Flight Documentation Passenger Assistance

Apprenticeship

LATAM Airlines

Oct 2018 - Apr 2019 (6 months)

Assisted passengers with customer service and airport operations, including check-in, boarding, documentation, and baggage processes. Provided information and assistance following airline procedures.

Customer Service Airport Operations Check in Boarding Management Documentation Baggage Handling