Felipe Bejarano
@felipebejarano
I deliver high-volume bilingual customer support and back-office operations for U.S. and Canadian customers.
ColombiaWhat I'm looking for
I've supported U.S. and Canadian customers across Disney+, Hulu, Capital One, Best Buy Canada, Claro Insurance, Yellow Cab Orlando, and Zayo campaigns. I handle customer service, broker assistance, dispatch coordination, billing concerns, technical troubleshooting, and back-office operations in remote environments.
At Sutherland’s Disney+ and Hulu campaign, I maintained a 100% QA score, achieved 95% NPS customer satisfaction, and was recognized as a Top Performer. I independently resolved escalations through chat and phone while maintaining compliance and KPI consistency.
I've also managed high-volume case documentation, internal service requests, policy inquiries, transaction verification, recruitment scheduling, and ATS workflows. My work is grounded in accurate records, SLA compliance, clear communication, and efficient coordination across teams.
I'm a native Spanish speaker with C1 professional English proficiency, comfortable supporting customers and operations in high-pressure remote settings.
Experience
Work history, roles, and key accomplishments
Taxi Dispatcher
Yellow Cab Orlando
Jan 2026 - Jun 2026 (5 months)
Coordinated taxi dispatch operations for drivers and customers across Orlando service areas. Managed high-volume inbound requests while ensuring timely driver assignment and route coordination.
Broker Specialist
Claro Insurance
Jun 2025 - Dec 2025 (6 months)
Provided operational and customer support assistance for U.S.-based insurance broker services. Handled policy-related inquiries, documentation review, and account follow-ups.
Delivered high-volume customer support through chat and phone channels for U.S.-based Disney+ and Hulu customers. Maintained 100% QA score while achieving 95% NPS customer satisfaction metrics.
Back Office Specialist
Konecta
Dec 2022 - Apr 2024 (1 year 4 months)
Managed high-volume back-office operations and internal service requests while meeting SLA requirements. Maintained accurate case documentation and improved workflow efficiency.
Recruitment Support Analyst
WebHelp
Jul 2022 - Dec 2022 (5 months)
Supported recruitment operations for high-volume hiring campaigns. Coordinated candidate screening, interview scheduling, and ATS management.
Assisted U.S.-based credit card customers with account inquiries and transaction verification. Maintained 100% QA performance in a regulated financial environment.
Delivered bilingual customer support through chat and phone channels. Handled product inquiries, returns, troubleshooting, and account support.
Education
Degrees, certifications, and relevant coursework
Felipe hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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