Fredy Acosta

Provided phone and chat support to English-speaking Airbnb customers, resolving account, billing, and reservation issues while maintaining a calm, professional tone. Accurately logged every interaction in the CRM/ticketing system.

Handled billing, payment scheduling, and account-status calls for Texas energy customers, managing sensitive account and payment details with care.

Provided phone-based customer support for Best Buy Canada accounts, including troubleshooting and order issues.

Delivered international customer service for Sears by phone, asking targeted questions to understand each customer's situation before recommending home-improvement products.

Provided call center customer service for AT&T (USA), handling high call volumes while keeping documentation accurate.

Provided technical support and plan sales for AT&T (USA) by phone.

Prepared raw-material reports, price lists, and supplier information.

Managed goods receiving/dispatch, primary data-network support, and internal mail.

Performed data transcription for pension and severance-pay records.

Currently pursuing the Análisis y Desarrollo de Software (ADSI) program, which has added structured problem-solving and attention to detail to a service background built over a decade.

Completed training as a Basic Electronics Technician in 2015.

Earned a Certificate of Proficiency in English in 2007.

Completed Bachillerato Pedagógico in 1987.

Studied Modern Languages but did not complete the program.

Completed training in Mobile Device Programming in 2015.