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Maria Camila Uribe

@mariacamilauribe

I coordinate bilingual medical-legal intake, patient appointments, and accurate case workflows for law firms and providers.

Colombia

Message

What I'm looking for

I'm looking for a bilingual role where I can coordinate medical-legal or patient workflows, maintain accurate records, support clients with high-quality service, and contribute to efficient case management.

At International Staffing Solutions, I coordinate medical-legal intake by uploading and auditing sensitive legal and medical files in CRM/EHR systems. I schedule and confirm specialized appointments, improving patient adherence by 20% through proactive follow-ups.

Previously at Teleperformance, I supported international clients in English and Spanish across high-volume calls and chats, meeting guest-support KPIs for First Call Resolution and Customer Satisfaction. As a Quality Analyst, I audited calls, emails, and chats for compliance and coached agents to improve service quality.

I bring organized case tracking, CRM management, conflict resolution, and a commitment to accurate data and five-star service.

Experience

Work history, roles, and key accomplishments

Technical Support and SAC Agent

Teleperformance

Jan 2018 - Dec 2019 (1 year 11 months)

Provided high-level support for international clients, exceeding 5-star guest support KPIs for First Call Resolution (FCR) and Customer Satisfaction (CSAT). Handled high-volume calls and chats in English and Spanish, maintaining professional etiquette under pressure.

Customer Support First Call Resolution Customer Satisfaction CRM Conflict Resolution Problem Solving