Open to opportunities

Gabriel Ojeda

@gabrielojeda

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Bilingual client support professional delivering legal and customer care with measurable results.

Colombia

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What I'm looking for

I’m looking for a role where I can combine case coordination, document accuracy, and customer support—working with stakeholders closely, using Salesforce and reporting tools, and contributing to faster turnaround times through clear communication and proactive problem-solving.

I’m a bilingual case manager assistant and customer care professional who builds rapport and trust while keeping matters moving with precision. With a track record in document management, I’ve improved legal submissions turnaround by 30%, strengthening team productivity through clear communication and fast follow-through.

At The Dominguez Firm, I handle client management, prepare and review legal documents, and act as a liaison between clients, attorneys, medical providers, insurance adjusters, and government authorities. I monitor timeline adherence, coordinate progress updates, and support settlement claims so the attorney can step in at the right stage.

Earlier roles strengthened my customer service and relationship skills across Salesforce-driven support, pipeline reporting, and outreach-driven coverage goals. Whether resolving complaints in Pro Review, negotiating complex contract terms, or managing reception and audit procedures, I bring attention to detail, problem-solving, and a proactive approach to keep stakeholders aligned and outcomes on target.

Experience

Work history, roles, and key accomplishments

Case Manager Assistant

The Dominguez Firm

Jul 2024 - Mar 2026 (1 year 8 months)

Managed client intake and coordinated with attorneys, medical providers, and authorities, preparing and organizing legal documents to support timely filings; improved legal submission turnaround by 30%.

Case Management Client intake Document Management Client Communication Time Management Attention To Detail

Customer Services Agent

Paricus

Sep 2023 - Jun 2024 (9 months)

Built and leveraged client relationships to meet quarterly coverage and engagement goals, delivering campaign setup and optimization recommendations. Proactively identified upsell/cross-sell opportunities and reported pipeline status and forecasts to management.

Salesforce Client Relationship Management Campaign Optimization Upselling Cross selling Pipeline Reporting Revenue Growth Customer Engagement

Customer Care Representative

Foundever

May 2023 - Sep 2023 (4 months)

Provided customer care support by preparing accurate paperwork and maintaining customer pricing/profile updates in Salesforce. Negotiated contract terms and coordinated with internal teams to ensure program success and meet monthly objectives.

Customer Care Salesforce.Com Contract Negotiation Stakeholder Management Data Driven Value Add Program Compliance Bilingual Communication

Customer Services Agent

Solvo Global

Jan 2023 - May 2023 (4 months)

Received and documented customer complaints in the system and collaborated with recruitment teams to ensure prompt vendor corrective actions. Served as an administrative customer advocate by coordinating tasks across stakeholders and prioritizing deadlines to keep operations running smoothly.

Pro Review RFP Coordination Vendor coordination Customer Advocacy Administrative Support Process Efficiency

Customer Services Agent

Solvo Global

Oct 2021 - Oct 2022 (1 year)

Supported customers by resolving issues and meeting expectations while producing strategies from data reports and observations to impact the bottom line. Identified training needs, ensured process/tool compliance, and collaborated regularly with stakeholders on promotions and updates.

Customer Support Data Reporting Process Compliance Strategic Planning

Customer Services Agent

IGT Solutions

Jun 2021 - Sep 2021 (3 months)

Provided customer support via limited channels, handling routine travel arrangements and responding to guest queries in a timely manner. Managed front-desk guest experiences (check-in/out and audit procedures), supported compliance with safety/security requirements, and used upselling techniques to maximize room occupancy.

Front Desk Operations Check Out Upselling

Customer Care Representative

Teleperformance

Oct 2020 - Apr 2021 (6 months)

Delivered English customer service via calls and chats while maintaining professional, friendly communication and meeting response-time expectations. Resolved customer issues while adhering to policies and maintaining productivity and quality standards.

Troubleshooting Customer Communications Productivity Standards Time Management

Documents Reception

FOI ING SAS

Jan 2017 - Sep 2018 (1 year 8 months)

Supported the presidency with administrative tasks by planning and organizing assigned processes to improve efficiency and control. Ensured objectives were met by coordinating documentation and administrative workflows.

Administrative Support Office Coordination Attention To Detail Efficiency Improvement