Isabella Giraldo
@isabellagiraldo
Operations specialist delivering legal intake and healthcare coordination with client-first, compliant service.
ColombiaWhat I'm looking for
I’m a high-performing bilingual operations specialist with experience in legal intake, healthcare coordination, and administrative support. I manage end-to-end legal intake operations and case screenings for labor, employment, and PAGA class-action lawsuits, including client interviews, eligibility evaluation, and onboarding through retainers and documentation.
Across healthcare roles, I coordinate medical care and treatment scheduling, request Letters of Protection (LOPs), and support healthcare professionals navigating Electronic Health Records (EHR) systems. I handle Protected Health Information (PHI) with strict HIPAA and data security compliance, and I bring structured case file management and CRM-driven organization using tools like Lead Docket, Vinesign, Zendesk, and Microsoft Excel.
Experience
Work history, roles, and key accomplishments
Legal Intake & Attorney Assistant
Recruiting Experience Smarter
Mar 2026 - Present (4 months)
Managed end-to-end legal intake operations and case screenings for labor, employment, and PAGA class-action lawsuits. Prepared and secured legal retainers and provided administrative assistance to attorneys by organizing case files and updating legal records.
Medical Coordinator - Personal Injury
MedHub
Aug 2025 - Feb 2026 (6 months)
Coordinated medical care and treatment scheduling for personal injury clients across hospitals, clinics, and emergency rooms. Evaluated client treatment needs and requested Letters of Protection (LOPs) from medical providers.
Operations Specialist
Vervantissas
May 2025 - Aug 2025 (3 months)
Managed utility bill processing and auditing for enterprise-level clients to ensure timely and accurate payments. Investigated billing discrepancies and recovered missing invoices to avoid service interruptions.
Customer Service & EHR Support
The Functionary Experience
Oct 2023 - Apr 2025 (1 year 6 months)
Provided technical and operational support to healthcare professionals using Electronic Health Records (EHR) systems. Handled Protected Health Information (PHI) in compliance with HIPAA and documented and resolved technical inquiries.
Medical Phone Screener
2Centric
Dec 2022 - Oct 2023 (10 months)
Conducted mental health screenings using standardized tools while maintaining strict patient confidentiality. Scheduled follow-ups or transferred eligible patients, and escalated urgent cases according to established protocols.
Education
Degrees, certifications, and relevant coursework
ESCODESAS
High School Diploma
Earned a high school diploma from ESCODESAS in 2021.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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