Henrry Daccarett
@henrrydaccarett
Customer support professional specializing in multichannel client care, AI tools, and fast remote problem-solving.
SpainWhat I'm looking for
I’m a customer-facing professional with 18+ months of experience managing high-volume client relationships across phone, email, and chat in fast-paced, international environments. Trilingual in Spanish (native), English (C2), and French (B1), I bring empathy and accuracy while handling multiple requests simultaneously.
I’m comfortable working independently in remote-first settings, with strong ownership from start to finish and escalation handling when issues get complex. I use AI tools daily, build and ship digital projects independently (APEX Health Tracker), and I’m actively developing CRM and digital marketing skills through certifications like HubSpot Academy and Google Digital Garage.
Experience
Work history, roles, and key accomplishments
Front Office Receptionist
NH Valencia Las Artes
Nov 2024 - Present (1 year 8 months)
Manage high-volume guest interactions across phone, email, and in-person channels, resolving issues in real time with empathy and accuracy. Coordinate with internal departments and maintain accurate reservation and guest data through digital platforms.
Events Coordinator
Entreamigos Valencia
Apr 2024 - Nov 2024 (7 months)
Owned client relationships end-to-end from first contact through contract closure and post-event follow-up. Proactively identified client needs, tailored the service offering, and handled last-minute issues to maintain client satisfaction.
Education
Degrees, certifications, and relevant coursework
Universitat de València
Bachelor's Degree in Tourism, Tourism
2019 - 2024
Bachelor's degree in Tourism with coursework in marketing and digital consumer behavior at Universitat de València.
Google Digital Garage
Digital Marketing Fundamentals, Digital Marketing
In-progress coursework in Digital Marketing Fundamentals through Google Digital Garage.
HubSpot Academy
CRM and Account Management, CRM and Account Management
In-progress training in CRM and Account Management through HubSpot Academy.
Availability
Location
SpainAuthorized to work in
Portfolio
apex-healthtracker.netlify.appJob categories
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