Looking for a job

Кирилл Звягин

@0001437

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Customer-focused technical support specialist with 2+ years in IT and gaming support.

Ukraine

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What I'm looking for

I am seeking a remote customer/chat support role in an international company with flexible schedule and night shifts, where I can improve customer satisfaction and grow my technical support skills.

I am a motivated, detail-oriented technical support specialist with over two years of experience in IT and gaming. I have provided timely, comprehensive assistance across chat and ticket channels, handled 30+ user requests daily, managed large in-game communities, and consistently focused on improving customer satisfaction.

I bring strong communication, problem-solving, and multitasking skills, familiarity with Zendesk and Jira basics, fast typing (87 WPM), and experience with Microsoft 365, Google Workspace, Discord, and streaming platforms. I seek a customer/chat support role in an international, flexible environment where I can contribute to team success and grow my expertise.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Arizona Games

Jan 2023 - Jun 2024 (1 year 5 months)

Provided technical and in-game support to users across channels, handling over 30 requests per day and improving response times through prioritization and multitasking, which increased customer satisfaction and loyalty.

Customer Support Ticketing Systems Zendesk Jira Google Workspace Discord Problem Solving Time Management

In-Game Support Administrator

Arizona Games

Mar 2020 - Jan 2023 (2 years 10 months)

Managed large in-game teams and communities, resolved complex player issues and conflicts, and developed player-focused problem-solving processes to improve community experience.