Open to opportunities

margaret wacheke

@margaretwacheke

Message

Transformational leader with expertise in trade finance and customer experience.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, values customer experience, and encourages innovation.

I am a transformational leader dedicated to challenging the status quo to drive improvement. With a strong background in trade finance, I have honed my skills in providing exemplary customer experiences and ensuring compliance with international trade rules. My journey has been marked by a commitment to continuous learning and fostering an empowering team environment.

Currently, I serve as a Trade Analyst at Absa Bank Kenya Plc, where I vet, process, and verify trade products while ensuring adherence to regulatory requirements. My previous experience includes running my own business in the beauty industry, which taught me valuable lessons in managing processes for profitability and honing my leadership skills. I have also held various roles in trade finance, contributing to revenue growth and providing advisory services to clients.

Experience

Work history, roles, and key accomplishments

Current

Trade Analyst

Current

Absa Bank Kenya Plc

May 2022 - Present (3 years 1 month)

As a Trade Analyst, I vet, process, and verify trade products including import/export guarantees and documentary credits. I ensure compliance with international trade rules and manage risk issues while providing high-quality service to clients within agreed SLAs.

Risk Management Compliance Customer Service Documentation Problem Solving Communication Process Improvement

Business Owner

Self Employed

Nov 2019 - Apr 2022 (2 years 5 months)

Operating my own beauty business has enhanced my leadership skills and taught me effective process management for profitability while navigating challenges in the industry.

Business Management Leadership Process Management Customer Experience Financial Management Marketing Sales Strategy Problem Solving

Operations Assistant

Standard Chartered Bank Ltd

Apr 2006 - Aug 2017 (11 years 4 months)

In my role as Operations Assistant, I managed trade finance portfolios, processed trade loans, and ensured compliance with anti-money laundering guidelines while enhancing branch revenue through cross-selling.

Portfolio Management Compliance Financial Analysis Revenue Anti Money Laundering

Sales Representative

Fine Express Ltd

Oct 2005 - Mar 2006 (5 months)

As a Sales Representative, I maximized sales and customer satisfaction by providing product information, handling queries, and ensuring a memorable shopping experience for customers.

Sales Customer Service Negotiation Product Knowledge Problem Solving Inventory Management Payment Processing Communication

Market Research Assistant

Strategic Public Relations

Jan 2005 - Oct 2005 (9 months)

Assisted in market research for fast-moving consumer goods, collecting data to support strategic decision-making and product development.

Market Research Data Collection Consumer Insights Analysis Reporting Communication Team Collaboration

Market Research Assistant

Ministry of Tourism and Information

Apr 2004 - Dec 2004 (8 months)

Conducted field data collection for tourism expenditure surveys, contributing to national statistics and insights into the tourism sector.

Data Collection Statistical Analysis Reporting Communication

Administration Assistant (Volunteer)

ICASA

Sep 2003 - Oct 2003 (1 month)

Provided administrative support during the International Conference on AIDS and STI’s in Africa, enhancing organizational efficiency and event management.

Administration Event Management Communication Organizational Skills