Open to opportunities

Nancy Eboso

@nancyeboso1

Message

Dynamic professional with over 14 years in customer service.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dynamic and results-driven professional with over 14 years of experience in customer service, call center operations, office administration, compliance support, and quality assurance. My career has been marked by a commitment to streamlining processes, boosting client satisfaction, and driving performance in fast-paced environments.

Throughout my journey, I have developed core competencies in customer service, compliance and data management, and strategic relationship building. My recent roles have allowed me to manage trade-finance products, deliver compliance training, and mentor new team members, all while consistently meeting sales targets and enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Research and Knowledge Management Intern

World Agriculture Forum

Jun 2025 - Present (2 months)

Researched and documented reports for the organization. Contributed to knowledge management initiatives.

Research Documentation Knowledge Management Report Writing Data Collection

Trade Finance Professional

Euro-Exim Bank

Feb 2025 - Present (6 months)

Originated and managed trade-finance products including LCs, SBLCs, and BGs for exporters and importers. Conducted AML, KYC, and CTF due diligence while identifying new business opportunities and consistently meeting sales targets.

Trade Finance AML KYC CTF Due Diligence Sales Business Development Account Management Financial Products

Supplier Engagement Specialist

Assent

Nov 2023 - Present (1 year 9 months)

Built and maintained strategic supplier relationships through various communication channels. Delivered compliance training and collaborated with sales on acquisition strategies.

Compliance REACH RoHS Mentoring

Supplier Associate

Assent

May 2022 - Present (3 years 3 months)

Managed enterprise supplier compliance programs and served as an escalation point for inquiries. Coordinated cross-team issue resolution and led productivity workshops.

Program Management Cross Functional Collaboration Escalation Management

Supplier Advocate

Eldotec Consultancy Ltd

Oct 2021 - Present (3 years 10 months)

Collected and validated supplier compliance data, supporting onboarding processes. Liaised with suppliers on documentation and performed quality assurance checks.

Data Validation Onboarding Supplier Communication Quality Assurance Compliance

Supplier Operations Coordinator

Eldotec Consultancy Ltd

Jun 2020 - Present (5 years 2 months)

Monitored compliance workflows and enforced security policies. Streamlined administrative processes, reducing turnaround times by 15%.

Compliance Monitoring Workflow Management Security Policies Administrative Processing Process Improvement

Customer Care Assistant

Deloitte

Jan 2019 - Present (6 years 7 months)

Handled high-volume inbound and outbound customer interactions, escalating complex service issues for swift resolution. Assisted in training new customer support staff on quality and operational standards.

Customer Service Inbound Customer Escalation Customer Training Quality

Call Centre Agent

KPMG

Jan 2017 - Present (8 years 7 months)

Managed client inquiries and service requests to meet SLA and compliance targets. Processed documentation for audit and tax services while maintaining confidentiality and consistently exceeding customer satisfaction KPIs.

Service Request Processing SLA Compliance Confidentiality

Contract Clerk

KCB Bank

Jan 2014 - Present (11 years 7 months)

Processed financial transactions, reconciled cash drawers, and issued customer statements. Exceeded productivity targets by 20% for 12 consecutive months and served as an Ethics Champion.

Banking Operations

Education

Degrees, certifications, and relevant coursework

University of Nairobi

BSc in Food Science & Technology, Food Science & Technology

2008 - 2012

Activities and societies: Secretary, WESO Committee; Catering Official, Christian Union

Studied Food Science & Technology at the University of Nairobi. Gained comprehensive knowledge in food processing, safety, and quality control.

Loreto High School, Limuru

KCSE, General Studies

2003 - 2006

Grade: A-

Activities and societies: Environment Club Member

Completed secondary education at Loreto High School, Limuru, achieving an A-grade in the Kenya Certificate of Secondary Education (KCSE). Developed strong academic foundations across various subjects.

Matunda Highway School

KCPE, General Studies

2003 - 2003

Grade: 419/500

Activities and societies: Sanitary Prefect

Completed primary education at Matunda Highway School, achieving a score of 419 out of 500 in the Kenya Certificate of Primary Education (KCPE). Developed foundational academic skills.