Open to opportunities

Margaret Muga

@margaretmuga

Operations & project coordinator transforming cross-workstream service delivery with KPI dashboards, governance, and AI-enabled automation.

Kenya

Message

What I'm looking for

I’m looking for a role where I can own operations and multi-workstream coordination, build KPI dashboards for leadership, and strengthen SLA governance. I want to use AI-enabled automation to improve reporting speed, accuracy, and execution quality.

I’m an Operations & Project Coordinator who improves service delivery by owning service-request intake, validating documentation, and aligning HR, Finance, Legal, and Operations across multiple workstreams. I strengthen governance and decision-making with KPI summaries, structured leadership briefs, and clear performance insights.

In my current shared services role, I increase operational visibility by maintaining and enhancing Excel and Power BI dashboards for headcount, workload distribution, and service performance KPIs. I also protect SLA adherence by tracking dependencies, risks, and provider timelines across concurrent initiatives.

I’m driven by faster execution and cleaner reporting—standardizing reporting templates, consolidating monthly and quarterly outputs, and coordinating meetings with disciplined follow-ups. I use AI-enabled workflow improvements (documentation drafting, data cleaning, and process automation) to reduce manual steps and minimize operational escalations.

Experience

Work history, roles, and key accomplishments

Current

Shared Services & Project Coordinator

Current

RentCo Africa Limited

Feb 2021 - Present (5 years 2 months)

Owned service-request intake and documentation validation to coordinate HR, Finance, Legal, and Operations across multiple workstreams, reducing delayed deliverables. Built and maintained Excel/Power BI headcount, workload, and KPI dashboards to strengthen SLA adherence through dependency, risk, and provider-timeline tracking.

Coordinating Work Streams Project Planning KPI Tracking SLA Power BI Stakeholder Management

Operations Service Delivery Coordinator

RentCo Africa Limited

Feb 2019 - Feb 2021 (2 years)

Improved HR audit readiness by digitizing workforce records and implementing standardized documentation workflows. Streamlined recruitment and onboarding, coordinated training logistics, and supported monthly workforce and compliance reporting with structured data validation to reduce reporting discrepancies.

HR Operations Recruitment coordination training coordination Data Validation Compliance Reporting

Office Manager

RentCo Africa Limited

Feb 2019 - Jul 2019 (5 months)

Validated vendor records and maintained structured digital files to improve documentation accuracy and reduce missing-file incidents using monitoring and proactive follow-ups.

Process Improvement Administrative Operations Reporting

Assistant Human Resources Officer

The Concord Hotel & Suites

Apr 2018 - Dec 2018 (8 months)

Digitized and validated onboarding documentation to strengthen HR audit readiness and reduce new-hire processing delays by coordinating schedules and updating HR systems.

HR systems Scheduling coordination

Program Coordination Intern

Arigatou International

May 2016 - Aug 2016 (3 months)

Consolidated monthly financial and operational data from 12 global partners and produced donor reports with zero late submissions. Verified USD 500K program spend by reconciling budget versus expenditure statements.

Donor Reporting Data Consolidation Spend Verification Operational Analysis

Project Support Intern

LiveWell Initiative

Jun 2014 - Aug 2014 (2 months)

Managed workshop logistics and documentation, delivering all events on schedule and within budget. Maintained project trackers for performance updates and post-implementation reporting.

Project Tracking Budget Management On Time Delivery