Alice Miguongo

Responsible for bank reconciliations, processing cheques, and improving business functionality. Managed projects, tracked operational costs, and ensured compliance with policies. Provided leadership through training and mentoring of staff while maintaining positive relationships with clients and vendors.

Focused on mobilizing deposits and managing a quality loan portfolio. Grew customer base through cross-selling and up-selling loan products. Ensured adherence to financial policies and conducted customer appraisals to assess creditworthiness.

Delivered qualitative services to customers by identifying and resolving their needs. Promoted bank products, maintained accounts, and ensured best practices in customer service.

Processed daily financial transactions, resolved discrepancies, and ensured quality service. Maintained cash drawer accuracy and assisted other banking staff.

Provided quality customer service as an M-PESA agent, performed loan appraisals, and assisted in various banking tasks. Gained hands-on experience in customer care and banking operations.

Currently pursuing Certified Public Accountant (CPA) Part II Section 4, focusing on advanced accounting principles and practices.

Studied Bachelor of Commerce with a focus on Finance, gaining knowledge in financial management, investment analysis, and corporate finance.

Completed a Certificate in Leadership, Development and Mentorship, focusing on enhancing leadership skills and personal development.

Completed Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for higher education.