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Margaret Marsden

@margaretmarsden

Administrative Billing Assistant at KCW Engineering Technologies, Inc., supporting project setup, tracking reports, and monthly invoicing.

United States

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What I'm looking for

I'm looking for work that draws on my experience in customer service and administrative functions, particularly billing and project coordination responsibilities.

At KCW Engineering Technologies, Inc., I support billing and administrative functions, including project setup, weekly tracking reports, and monthly invoicing. I also maintain confidential records and enter data using Deltek VantagePoint and Microsoft Excel.

Previously, as a Client Support Specialist at KCW Engineering Technologies, Inc., I prepared Work Acceptance Forms and helped set up projects and billing groups. I also assigned jobs to designers and assisted with package submittals.

My earlier customer service experience includes booking appointments and maintaining patient records at West Friendship Animal Hospital, as well as front-desk and retail roles. I hold an Associates in Arts and Sciences from Carroll County Community College.

Experience

Work history, roles, and key accomplishments

Current

Administrative Billing Assistant

Current

KCW Engineering Technologies, Inc.

May 2026 - Present (6 months)

Support billing and administrative functions including receptionist duties, project setup, tracking reports, and monthly invoicing. Manage confidential records, data entry, supply ordering, communications, and scheduling.

Vantagepoint Excel Data Entry Confidential Records Management Scheduling Communication Skills

Client Support Specialist

KCW Engineering Technologies, Inc.

Dec 2025 - Apr 2026 (4 months)

Generated Work Acceptance Forms for Pepco projects and set up billing groups. Assigned jobs to designers and ran daily and monthly reports to ensure timely project entry.

Deltek Vision Citrix Intellio Outlook Microsoft Teams Adobe Acrobat Project Setup Reporting

Front Desk Receptionist

West Friendship Animal Hospital

Jul 2024 - Aug 2025 (1 year 1 month)

Managed multi-line phone operations and appointment bookings using veterinary software. Provided client support, processed communications, handled invoicing, and maintained patient records.

Impromed Multi Line Phone Systems Appointment Scheduling client support Invoicing Medical Records Management Insurance Claims

Front Desk Associate

Uptown Cheapskate

Apr 2023 - Apr 2024 (1 year)

Performed merchandise display and organization, managed register operations, and provided customer assistance including outfit recommendations and locating items.

Customer Service Register Operation Merchandising Phone Inquiries

Backroom and Fitting Room Associate

TJ Maxx

Nov 2021 - Mar 2023 (1 year 4 months)

Conducted folding and arrangement of clothing, managed backroom inventory processing, and provided customer service in the fitting room area.

Inventory Management Customer Service Organization

Dining Room Associate

Panera Bread

Sep 2019 - Sep 2021 (2 years)

Delivered customer service by greeting patrons, maintained cleanliness in dining and restroom areas, and managed dishwashing and beverage station operations.

Customer Service Sanitation Beverage Preparation Dishwashing

Courtesy Clerk

Safeway

Sep 2017 - Dec 2018 (1 year 3 months)

Provided courteous assistance to customers, bagged groceries, maintained sanitation standards, and organized shopping carts to enhance store efficiency.

Customer Service Bagging Sanitation Organization