Open to opportunities

Janice Cannon

@janicecannon

Administrative and front-desk professional delivering patient-first care, confidential support, and accurate scheduling in fast-paced clinics.

United States

Message

What I'm looking for

I’m looking for a confidential, patient/customer-facing administrative role where I can handle intakes, scheduling, and follow-through in a fast-paced team while supporting clinical or executive staff.

I’m a front desk and administrative professional who thrives in fast-paced environments, with a patient-first approach as my first priority. I provide a kind, welcoming first impression, personally guiding patients through the process while being mindful of their situation and privacy.

In my current role, I process all intakes and handle core front-office responsibilities: answering phones, checking in patients, taking payments, verifying insurance, and directing patients to scheduled appointments with counselors and nurses. I also order supplies, arrange bus transportation, and support documentation work like scanning and copying, while strictly following HIPPA laws and maintaining confidentiality.

Previously, I served as a Warranty Scheduler/Administrative Assistant, acting as a liaison between builders and homeowners in a call center setting. I scheduled 45-day and 11-month walkthroughs, entered claims through the ProHome system, generated work tickets for subcontractors, and followed up to ensure repairs arrived on time—while maintaining accounts to prevent warranty issues.

Earlier in my career, I worked as an Executive Secretary for high-level executives at an aerospace company, supporting program reviews and best-and-final proposals through extensive coordination and travel. I also bring accounts payable support, fleet coordination, and bid/proposal preparation experience from roles where I handled invoicing, vehicle documentation, and administrative support using Microsoft Word, PowerPoint, and Excel.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Pinnacle Charleroi Treatment Services

May 2020 - Present (6 years 1 month)

Served as the first point of contact for patients by processing intakes, answering phones, checking in patients, and directing next steps while maintaining privacy and HIPAA compliance. Coordinated administrative tasks including insurance verification, appointment routing, payments, supply ordering, transportation arrangements, and document scanning/copying.

HIPAA compliance Patient Intake Appointment Scheduling Insurance Verification Payment Processing Confidentiality Administrative Support

Warranty Scheduler

Prohome, Inc

Oct 2014 - Apr 2018 (3 years 6 months)

Provided customer service in a call center role by coordinating warranty repairs between homeowners, builders, and subcontractors. Scheduled walkthroughs, entered claims in the ProHome system, generated work tickets, followed up to ensure arrival times, and maintained accounts to avoid voiding warranty coverage.

Customer Service Scheduling Work Ticket Generation Pro Systems Account Management Home Builder Warranty Knowledge

Receptionist and Fleet Coordinator

Capitol Boiler Works

Jun 2012 - Oct 2014 (2 years 4 months)

Answered inbound calls for a large boiler company and supported finance and operations with recurring accounts payable tasks for the CFO, including weekly billing, invoicing, and mailing. Managed fleet administration by maintaining vehicle files, tracking mileage, coordinating inspections and maintenance, and processing new vehicles through the DMV.

Call Handling Accounts Payable Support Billing and Invoicing Mailing Invoicing Workflows DMV Processing

Receptionist and Admin Assistant

Simpson Unlimited, Inc

Oct 2007 - May 2012 (4 years 7 months)

Managed receptionist duties for a roofing company by answering and directing incoming calls. Provided administrative support to the president, project managers, and estimators, including preparing bids and proposals and handling blueprint copying/scanning and directed accounting support.

Reception And Phone Routing Administrative Support Blueprint Scanning And Copying Estimator Support document preparation Accounting Support

Executive Secretary

Orbital Sciences Corporation

Jun 1986 - Jun 2006 (20 years)

Provided administrative support for senior executives at a growing aerospace company, including extensive travel coordination in support of corporate meetings and program reviews. Supported program managers with Microsoft Word, PowerPoint, and Excel work, as well as routine administrative tasks such as faxing and copying.

Executive Administrative Support Travel Coordination Microsoft Word Microsoft PowerPoint Microsoft Excel Meeting Support document preparation