WINFRED KINYANGA
@winfredkinyanga
Ambitious business analyst with strong analytical and communication skills.
KenyaWhat I'm looking for
I am an ambitious and self-motivated business analyst with a strong foundation in analytical skills and a passion for supporting businesses in achieving their goals. My career objective is to become a premier business analyst, leveraging my technical skills and experience in management research, strategic management, e-commerce, and project management to drive growth for organizations.
Throughout my career, I have demonstrated my ability to adapt and thrive in various roles, including my recent position as a Customer Service Representative at Jubilee Health Insurance. Here, I honed my skills in client communication, data analysis, and customer satisfaction, ensuring that client needs were met while exceeding sales targets. I am eager to join a team that values collaboration and strives to provide exceptional business support services.
Experience
Work history, roles, and key accomplishments
Entrepreneur
Self Employed
Sep 2022 - Dec 2023 (1 year 3 months)
Operated a business focusing on providing digital sales and customer service solutions. Developed strategies to enhance customer satisfaction and retention.
Customer Service Representative
Jubilee Health Insurance Kenya
Jul 2021 - Jul 2022 (1 year)
Managed client accounts and provided customer service by explaining policy details, handling complaints, and ensuring customer satisfaction. Conducted market research and provided feedback to the business development team to improve products.
Volunteer Assistant
Enabling Trend Organization for the Disabled
Oct 2021 - Jan 2022 (3 months)
Assisted in setting up the organization by ensuring compliance with legal requirements and providing administrative support.
Intern
Ministry of Public Service, Youth and Gender Affairs
May 2016 - Aug 2016 (3 months)
Provided general user support, including hardware and software assistance, and wireless configuration during the internship.
Education
Degrees, certifications, and relevant coursework
ULUniversity of East London
Master of Business Administration, Business Administration
2024 - 2026
Pursuing a Master of Business Administration (MBA) with a focus on enhancing business management skills and strategic decision-making.
MTMeru University of Science and Technology
Bachelor of Business Information Technology, Business Information Technology
Grade: 2nd Class Honors Upper Division
Completed a Bachelor of Business Information Technology with a focus on integrating business and technology solutions.
Kangaru Girls' High School
KCSE, Secondary Education
Grade: B-
Achieved a mean grade of B- in the Kenya Certificate of Secondary Education (KCSE), demonstrating strong academic performance.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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