Open to opportunities

Margaret Eckstrom

@margareteckstrom

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Insurance pension and claims professional delivering accurate, compliant benefits and settlements.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can process pension benefits and insurance claims accurately, navigate regulatory requirements confidently, and collaborate to improve workflows in a fast-paced environment.

I’m a detail-oriented insurance and pension professional with 10+ years of experience processing claims with an emphasis on accuracy, timeliness, and customer service. I’m comfortable navigating complex regulatory environments while maintaining operational accuracy in fast-paced settings.

In my current role as a WFHA Pension Claims Processor, I process pension benefit applications to ensure compliance with plan documents and regulatory requirements. I communicate with participants, beneficiaries, and employers, validate supporting documentation to determine eligibility, and maintain accurate participant records while handling sensitive data.

Before that, I managed high-volume property and bodily injury claims, including pre-suit and litigated files, from investigation through settlement. I also handled structured settlement case management—managing 100+ cases, preparing legal documentation, and coordinating with attorneys—bringing strong analytical, negotiation, and collaboration skills to every workflow.

Experience

Work history, roles, and key accomplishments

Current

Pension Claims Processor

Current

Northwest Administrators

Jan 2022 - Present (4 years 6 months)

Process pension benefit applications with a focus on accuracy and timeliness, ensuring compliance with plan documents and regulatory requirements. Communicate with participants, beneficiaries, and employers, validate documentation for eligibility, and maintain accurate participant records.

Pensions Regulatory Compliance Eligibility Case Management Customer Relationship Management

Field Property Claims Adjuster

American Family Insurance

Jan 2017 - Aug 2020 (3 years 7 months)

Investigate property claims by coordinating with insureds, claimants, and other parties, and conduct on-site inspections to determine fair replacement costs. Manage claim negotiation, settlement, file closure, and evaluate coverage including subrogation, salvage potential, and potential fraud.

Property Claims Claims Investigation Claims Negotiation Settlements Coverage Analysis Subrogation Xactimate

Bodily Injury Claims Resolution

Safeco Insurance

Jun 2014 - Dec 2016 (2 years 6 months)

Manage complex bodily injury and property damage claims from inception through settlement, including pre-suit and litigated files. Investigate liability and damages, assess coverage and reserves, and negotiate settlements while ensuring compliance with policy and state regulations.

Bodily Injury Claims Property Damage Claims Claims Investigation Set Reserves Claims Negotiation Legal Compliance Customer Relationship Management

Case Manager, Structured Settlements

Symetra Financial

Mar 2013 - Jun 2014 (1 year 3 months)

Manage a high-volume caseload of structured settlement cases, coordinating with attorneys and ensuring legal documentation compliance. Maintain CRM systems, prepare legal pleadings, facilitate client communications, and analyze background checks and credit reports to assess case viability.

Structured Settlements Case Management Customer Relationship Management CRM Systems Legal Documentation Background Checks Credit Reports

Office Manager

Elder Assessment and Referral Services / Elizabeth Stone & A

Jan 2007 - Jun 2012 (5 years 5 months)

Manage client financial accounts and office operations, including preparing court documents and conducting annual financial audits. Maintain confidential client information, handle day-to-day office management and accounting, and serve as a liaison with attorneys and guardians.

Office Management Accounting Quickbooks Documents Financial Audit Confidentiality Customer Relationship Management