Karterra Phillips

I am a detail-oriented and results-driven independent adjuster with extensive experience in claims assessment, negotiation, and team leadership. My career has been marked by a proven ability to manage complex claims while providing policy guidance and fostering strong relationships with insured parties, attorneys, and public adjusters.

Currently, I serve as a Long Term Disability Analyst at The Hartford, where I conduct employee interviews and assess medical records to assist with social security and return-to-work assistance. Previously, I worked as a Bodily Injury Claims Adjuster, where I investigated auto injury claims and negotiated settlements. My experience at State Farm as a licensed claims adjuster allowed me to research state laws and mentor new advisors, significantly improving team efficiency and service quality.

Throughout my career, I have demonstrated strong leadership skills as a Team Manager at Concentrix, where I supervised daily operations, set performance goals, and implemented process improvements. I am passionate about training and mentoring teams to optimize customer satisfaction and operational efficiency.