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Carolyn Alvarez

@carolynalvarez

Pension Claims Analyst at Northwest Administrators, Inc., reviewing complex claims and resolving issues before payment release.

United States

Message

At Northwest Administrators, Inc., I review complex pension claims before final approval to check that they meet plan guidelines and regulatory requirements.

I analyze applications with unusual circumstances, identify errors or missing information, and resolve issues before payment release. I also provide guidance to processing staff on consistent policy interpretation.

Previously, I processed claims and answered participant questions, and assisted in training new staff on claim setup and system procedures. Earlier, I maintained participant records, validated documents, and supported data reporting and process work across departments.

Experience

Work history, roles, and key accomplishments

Current

Pension Claims Analyst

Current

Northwest Administrators, Inc.

Feb 2022 - Present (4 years 9 months)

Review complex claims before final approval to ensure processors meet plan guidelines and regulatory requirements. Analyze applications with unusual circumstances, identify errors, and provide guidance to processing staff.

Pension Claims Review Regulatory Compliance Policy Interpretation Quality Review Communication Skills Process Improvement Records Management Microsoft Office Google Workspace

Pension Claims Processor

Northwest Administrators, Inc.

Jul 2019 - Feb 2022 (2 years 7 months)

Processed claims as required by guidelines and internal procedures. Answered participant questions via phone and written correspondence, assisted in training new staff, and maintained accurate records.

Claims Processing Policy Interpretation Communication Skills Training Records Management Microsoft Office Google Workspace

Data Maintenance Clerk

Northwest Administrators, Inc.

Sep 2016 - Jul 2019 (2 years 10 months)

Updated participant records and beneficiary designations in internal systems. Scanned and validated documents into imaging systems and assisted with data reporting and process support.

Data Entry Document Management Record keeping Microsoft Office Google Workspace