Open to opportunities

Marelou Queddeng

@marelouqueddeng

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Experienced virtual assistant specializing in financial operations and e-commerce support.

Philippines

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What I'm looking for

I seek a remote role where I can apply my QuickBooks and e-commerce expertise, support AR/PO workflows, and contribute to an organized, growth-oriented team with opportunities for process improvement.

I am a highly versatile Virtual Assistant with 5+ years of remote experience delivering financial administration, high-volume customer service, technical support, and e-commerce operations. I have managed end-to-end transactional processing in QuickBooks Desktop, maintained data integrity across platforms like Salesforce and Meta Business Suite, and supported AR, PO/SO workflows, and month-end reporting to improve operational efficiency.

I consistently drive results through meticulous data entry, supplier evaluation, and performance reporting while managing customer engagement via Shopify, Klaviyo, Gorgias, Zendesk, and Okendo. I bring a detail-oriented, organized approach to remote workflow management and have trained new hires, resolved technical issues, and supported cross-functional teams to uphold service quality.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Hongkong Market Vegas

May 2025 - Jan 2026 (8 months)

Managed QuickBooks Desktop financial operations, processed high volumes of POs and sales orders, and supported AR to ensure accurate month-end reporting and efficient fulfillment cycles.

Quickbooks Accounts Receivable Data Entry Data Integrity Invoicing Vendor Management

Product Sourcing Specialist

Zendrop

Oct 2024 - Apr 2025 (6 months)

Analyzed sourcing data, identified and evaluated domestic and international suppliers, and generated performance reports to improve sourcing decisions and ensure compliance.

Supplier Sourcing Data Analysis Reporting Cost Analysis Sourcing Vendor Assessment

Customer Service Representative

V Beauty Pure

Oct 2023 - Oct 2024 (1 year)

Managed online reviews on Okendo, oversaw social media engagement via Meta Business Suite, and handled customer communications through Klaviyo and Attentive while maintaining Shopify customer records.

Customer Service Okendo Meta Business Suite Klaviyo Attentive Shopify Social Media Management Customer Engagement

Collections Representative

Haulla

Feb 2023 - Aug 2024 (1 year 6 months)

Performed outbound collections calls, managed billing follow-ups and contract signings, maintained data entry accuracy, and supported social media and text outreach via Meta Business Suite and Klaviyo/Attentive.

Collections Outbound Calling Data Entry Meta Business Suite Klaviyo Customer Outreach

Customer Service Representative

Juvenon

Sep 2021 - Feb 2023 (1 year 5 months)

Handled inbound customer inquiries for dietary supplements, processed orders and business correspondence, and resolved tickets via Shopify, Klaviyo, Gorgias, Recharge, and ShipOffers.

Inbound Support Shopify Klaviyo Gorgias ReCharge ShipOffers Order Processing

Customer Service Representative

The Black Tux

Mar 2021 - Jul 2021 (4 months)

Answered inbound calls for rentals, scheduled appointments and store pick-ups, and managed follow-up communications using Zendesk and Salesforce to support event-driven operations.

Inbound Support Zendesk Salesforce Appointment Management Event Coordination Order Management

Technical Training Specialist

VXI Inc

Jun 2020 - Feb 2021 (8 months)

Conducted research, developed and delivered training for new hires, and coordinated schedules to achieve onboarding targets and performance objectives.

Training Delivery Onboarding Research Coordination Curriculum Development Performance Tracking Coaching

Technical Support Specialist

VXI Inc

Mar 2018 - Jun 2020 (2 years 3 months)

Handled high-volume inbound calls for billing and connectivity issues, resolved complex billing variances, and provided Tier 1 technical support to restore service functionality.

Technical Support Troubleshooting