Open to opportunities

Ma Realiz Suayan

@marealizsuayan

Message

Aspiring virtual assistant delivering reliable email, scheduling, and data support with strong customer service.

Philippines

Message

What I'm looking for

I’m looking to support business owners as a Virtual Assistant—handling emails, scheduling, data entry, and internet research while delivering dependable customer service. I want a remote role where my communication and attention to detail help customers and teams succeed.

I’m a detail-oriented, highly organized professional and an aspiring Virtual Assistant who supports business owners with efficient, reliable remote assistance. I focus on email management, calendar scheduling, data entry, internet research, and file organization to keep day-to-day work moving smoothly.

In remote and onsite roles, I handled customer needs with calm, clear communication and step-by-step problem solving. At DXC Technology Philippines, I processed daily internal and external inquiries, handled complaints professionally, and explained insurance policies, coverage, billing, and eligibility to individual customers.

Before that, I supported travelers through booking help and issue resolution at Concentrix, and I managed orders, shipping inquiries, returns, and refunds at Results CX- Lipa. I also bring marketing experience from Fortune Life Insurance Company Inc. and Our Lady of Caysasay Medical Center, where I planned marketing strategies, handled reporting, and managed social media presence—skills that strengthen how I communicate, organize information, and deliver service.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant III

DXC Technology Philippines

Sep 2022 - Feb 2023 (5 months)

Processed daily internal and external insurance inquiries, handling complaints calmly and providing appropriate solutions to maintain customer satisfaction. Answered calls and explained policy, coverage, billing, and eligibility while assisting customers with product selections.

Customer Service Insurance Policy Support Complaint Handling Phone Support Billing Remote Support

Customer Service Assistant

Concentrix

Feb 2022 - May 2022 (3 months)

Assisted travelers with finding and booking flights, addressing issues during booking and trip management including cancellations, refunds, and special requests. Resolved queries using clear communication and step-by-step solutions for delays, changes, and related concerns.

Customer Support Refund Requests Incident resolution Communication

Customer Relations Assistant

CX- Lipa

Oct 2021 - Dec 2021 (2 months)

Managed customer complaints with calm, clear communication and problem-solving across order processing and payment issues. Supported shipping inquiries with tracking and late-delivery resolution while logging returns and processing refunds promptly.

Customer Relations Complaint Resolution Order Processing Returns Management

Marketing Assistant

Fortune Life Insurance Company Inc.

Jan 2017 - Apr 2019 (2 years 3 months)

Solicited group accounts and conducted seminar presentations for agents and clients on group insurance products. Computed premium rates, coordinated group hospitalization plans, and supported the FVP and group marketing leadership with client concerns.

Group Insurance Sales Support client support Marketing Administration Sales Support

Marketing Specialist

Our Lady of Caysasay Medical Center

Aug 2015 - Dec 2016 (1 year 4 months)

Planned, implemented, and managed marketing strategies including advertising and press releases to support sales and customer retention. Oversaw marketing campaigns and social media presence, coordinated reports, and developed marketing strategies for new and existing products.

Marketing Strategy Advertising Campaign Management Digital Marketing Social Media Management Reporting & Analytics Healthcare Marketing