Open to opportunities

Christiana Angela Cruz

@christianaangelacruz

Proactive virtual assistant and senior customer service representative focused on efficient issue resolution and process improvement.

Philippines

Message

What I'm looking for

I seek a role where I can apply claims and customer service expertise, streamline processes, mentor teams, and improve customer experience in a collaborative environment.

I am a proactive Virtual Assistant and Senior Customer Service Representative with experience in claims analysis, fraud investigation, and administrative support. I have a track record of resolving client issues efficiently, streamlining processes, and enhancing customer experience across teleperformance and clinic/administrative roles.

I build strong relationships with partners, agencies, and vendors to support marketing and operational initiatives, maintain brand consistency, and mentor teams. My strengths include detail-oriented claims evaluation, project management, effective communication, and a results-driven approach to improving business efficiency.

Experience

Work history, roles, and key accomplishments

Current

Marketing Lead

Current

San Antonio Cavite City

Jan 2021 - Present (5 years)

Developed and executed marketing strategies and campaigns, led and mentored a marketing team, and maintained brand consistency across channels to support business goals.

Marketing Strategy Campaign Management Team Leadership Brand Management Public Relations Project Management

Senior Customer Service Representative

Teleperformance

Jan 2023 - Dec 2024 (1 year 11 months)

Handled claims and fraud analysis while resolving customer issues efficiently, improving client satisfaction and reducing risk through thorough investigations.

Fraud Investigation Customer Service & Compliance Communication Critical Thinking

Virtual Assistant

Shiprahpua Maternity Clinic

Jan 2021 - Dec 2022 (1 year 11 months)

Provided administrative and virtual support including document management, communication coordination, and process streamlining to improve clinic operations and client service.