Open to opportunities

Mardzhina Makazhanova

@mardzhinamakazhanova

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Detail-oriented operations and executive support professional with 4+ years coordinating international projects.

Georgia

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What I'm looking for

I seek roles focusing on operations and executive support in collaborative, growth-oriented teams where I can manage projects, optimize processes, and coordinate cross-functional work.

I am a proactive operations and executive support professional with over four years’ experience coordinating international projects, managing teams, and optimizing processes across remote and in-person environments. I have driven operational structure from scratch, supported executive-level planning, and ensured smooth communication across cross-functional teams.

My background spans trust & safety moderation, startup operations, education program management, and senior sales and marketing for an incoming tour operator. I am recognized for KPI excellence, strong attention to messaging quality, and the ability to maintain structure and flow under pressure while working across English, Russian, and Kazakh.

Experience

Work history, roles, and key accomplishments

Trust & Safety Moderator

Teleperformance LT

Apr 2023 - May 2025 (2 years 1 month)

Reviewed and analyzed high-volume global digital content to maintain platform integrity and brand reputation; collaborated with cross-functional teams and achieved Top Performer status for KPI excellence.

Content Moderation Data Driven Decision Making Cross Functional Communication KPI Tracking Remote Collaboration

Co-founder, SMM Manager

Piacere

Jun 2022 - Feb 2023 (8 months)

Oversaw day-to-day operations and built operational structure for an online retail startup, managing schedules, remote team coordination, and process optimization to support growth.

Operations Management Social Media Marketing Team Coordination Process Optimization Scheduling E Commerce)

Head of the Training Department

Euro Education

Aug 2021 - May 2022 (9 months)

Managed training team schedules, documentation, and cross-department communications; led transition to remote learning during lockdown and coordinated daily task follow-ups.

Team Management Remote Learning Transition Documentation Cross Functional Communication Scheduling

Senior Sales and Marketing Manager

SkyWay LTD

Sep 2018 - Aug 2021 (2 years 11 months)

Coordinated international projects and represented the company at major travel exhibitions; managed travel logistics, documentation, and communications for high-level B2B meetings.

B2B Sales Marketing Logistics Stakeholder Management

Education

Degrees, certifications, and relevant coursework

L.N. Gumilyov Eurasian National University

Bachelor of Arts, International Relations

Grade: 3.73

Completed a Bachelor of Arts in International Relations with a focus on regional studies, graduating in June 2018 with a 3.73 GPA.

Vilnius University

Academic exchange (non-degree), Regional Studies

2017 - 2017

Grade: 3.8

Participated in an academic exchange program at Vilnius University in January 2017 and awarded an academic exchange stipend; reported GPA 3.8 during the exchange.