Open to opportunities

Mariam Tsilosani

@mariamtsilosani

Trust and Safety professional and content moderator focused on policy compliance, quality assurance, and safe user experiences.

Georgia

Message

What I'm looking for

I’m looking for a Trust & Safety or moderation role where I can ensure policy compliance, protect users, and improve quality through mentoring and continuous QA—while working with a team that values careful, consistent standards.

I’m a Trust and Safety Customer Expert and content moderation professional, experienced in reviewing and moderating online content while ensuring compliance with platform policies. I handle sensitive content professionally, and I bring a careful, standards-driven approach to every decision.

Alongside moderation work, I’ve supported quality assurance and mentoring, and I’ve built strong client communication skills through real estate and customer service roles. I also have experience in writing, editing, copywriting, copy editing, and data entry with data collection and quality assurance.

Experience

Work history, roles, and key accomplishments

Current

Trust and Safety Customer Expert

Current

Teleperformance Georgia

Dec 2024 - Present (1 year 3 months)

Reviewed and moderated online content to ensure compliance with platform policies, handling sensitive material professionally. Provided quality assurance and mentoring support to maintain standards.

Content Moderation Online Safety Compliance Policies Quality Assurance Mentoring Customer Support

Real Estate Agent

Mteam Real Estate Agency

Mar 2024 - Jun 2024 (3 months)

Managed property listings and supported clients with buying, selling, and renting properties through ongoing communication. Negotiated contracts and maintained long-term client relationships.

Real Estate Sales Client Communication Contract Negotiation Customer Relationship Management Sales Support

Freelance Writer & Data Analyst

Onespace

Dec 2018 - Jan 2024 (5 years 1 month)

Provided writing, editing, copywriting, and copy editing services while supporting content quality through proofreading and revisions. Completed data entry, data collection, data analytics, and quality assurance tasks.

Copywriting Editing Copy Editing Data Entry Data & Analytics Data Collection Quality Assurance

Customer Service Representative

Majorel Georgia

Sep 2022 - Sep 2023 (1 year)

Provided customer service for an airline project and supported day-to-day service needs. Maintained service quality through professional communication.

Customer Service Customer Support Service quality Service Delivery Team Collaboration

Senior Content Moderator

Majored Georgia

Jul 2020 - Sep 2022 (2 years 2 months)

Reviewed and moderated online content to ensure compliance with platform policies and handled sensitive content professionally. Supported quality assurance and provided mentoring assistance to other team members.

Content Moderation Compliance Policies Quality Assurance Mentoring Online Safety

Supervisor/Sales Consultant

Luca Polare

Oct 2018 - May 2019 (7 months)

Supervised staff and daily operations while serving as a sales consultant. Coordinated with clients and suppliers to support sales and service activities.

Staff Supervision Sales Consulting Client Communication Supplier Communication Team Management

Crew/Sales Consultant

Wendy’s Georgia

Apr 2017 - Aug 2018 (1 year 4 months)

Provided customer service and sales support and assisted with operational processes. Supported day-to-day operations through customer-facing and team responsibilities.

Customer Service Sales Support Operational Support Service Delivery Team Collaboration Communication