Aisha Assan
@aishaassan
I resolve high-risk cases, protect data integrity, and optimize high-volume customer operations.
GeorgiaWhat I'm looking for
At Teleperformance, I manage 600–1,500 data and case records daily, maintaining 96–98% accuracy while resolving and escalating high-risk scenarios. I also serve as a floor resource, guiding peers on complex cases, policy alignment, and precise data tagging.
Previously, I drove over $10,000 in weekly event revenue at Parmigiano Group through targeted marketing, lead databases, and nine social media accounts. At Kazakh University Publishing, I cataloged 10,000+ digital books, supported institutional access for 35% of Kazakhstan’s universities, and helped secure a $5,000 B2B platform sale.
Experience
Work history, roles, and key accomplishments
Exceeded strict operational KPIs, maintaining a 96-98% annual accuracy rate while meeting tight Average Handling Time benchmarks. Managed and resolved 600-1,500 data and case records daily, mitigated organizational risk, and served as a designated floor resource and subject matter expert.
Education
Degrees, certifications, and relevant coursework
Kazakh National Academy of Arts
Bachelor's, Cinema and TV
2022 - 2025
Pursuing a Bachelor's degree in Cinema and TV at the Kazakh National Academy of Arts.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
Skills
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