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tiko kiladze

@tikokiladze

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Communication & Product Marketing Specialist driving campaigns through agile coordination and content strategy.

Georgia

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What I'm looking for

I’m looking for a role where I can coordinate teams and deliver content-driven campaigns using agile workflows, while strengthening my strategy, brand messaging, and crisis-communication impact in a fast-paced environment.

I’m a Communication & Product Marketing Specialist with over two years of experience in team management, project coordination, and educational content delivery. I foster cross-functional collaboration and optimize workflows with agile methodologies to ensure timely, high-quality outcomes. I also rely on strong analytical and communication skills for trend monitoring and strategy development.

Since 2023, I’ve been a Senior Content Specialist at Teleperformance Georgia, managing day-to-day workflows of moderators, QA, and Operations to deliver high-priority projects on time. Previously, I supported live operations as an Operations/Live Game Support Specialist, resolving errors in real time to keep products delivered smoothly. I pair campaign planning, crisis communication, brand alignment, and content review/optimization with practical project-management fundamentals learned through my IT Project Management certificate.

Experience

Work history, roles, and key accomplishments

Current

Senior Content Specialist

Current

Teleperformance Georgia

Jan 2023 - Present (3 years 2 months)

Managed day-to-day workflows across moderators, QA, and Operations to deliver high-priority projects on time. Reviewed and validated content and operations materials to ensure accuracy, compliance, and readiness for implementation.

Content Moderation & QA Workflow Management Project Coordination Compliance Review Operational Readiness Agile Methods

Operations/Live Game Support Specialist

Evolution Georgia

Jan 2022 - Jan 2023 (1 year)

Evaluated game performance and resolved errors in real time to support smooth live product operations. Coordinated player-facing operational workflows to ensure uninterrupted delivery of gaming product services.

Error Resolution Gaming Live Operations Performance Monitoring Player Facing Support Troubleshooting

English Tutor

Self Employed

Jan 2021 - Jan 2022 (1 year)

Designed and delivered structured English learning plans with independent monitoring of progress. Adapted messaging to different learner groups to improve communication efficiency.

Lesson planning Curriculum Development Progress Monitoring Time Management Instruction Communication

Education

Degrees, certifications, and relevant coursework

Ilia State University

Master's degree in Public Relations, Public Relations

2024 -

Grade: 3.8/4.0

Activities and societies: Campaign planning & execution; stakeholder & team coordination; crisis management; brand alignment; workflow and deadline management; brand quality control.

Pursuing a Master's degree in Public Relations with a focus on strategic communication and messaging. Coursework includes campaign planning/execution, crisis communication, stakeholder coordination, and brand alignment.

Ilia State University

Bachelor's degree in International Relations, International Relations

2018 - 2022

Activities and societies: Content review & optimization; crisis communication & issue resolution; process improvement & operational support.

Completed a Bachelor's degree in International Relations emphasizing strategic communication through content review and optimization. Focus areas included crisis communication, issue resolution, and process improvement support.