MSmarc subayno
@marcsubayno
Customer-focused digital advisor and travel consultant skilled in client service.
PhilippinesWhat I'm looking for
I am a service-oriented digital advisor and travel consultant with experience in health insurance support, flight reservations, and market research outreach. I consistently apply strong communication and problem-solving skills to assist customers and collect actionable insights.
Across roles at Firstsource Solutions, InterGlobe Technologies, and Concentrix, I handled customer inquiries, bookings, cancellations, and outbound surveys for telecommunications, health insurance, and retail projects, earning honors and a Cum Laude distinction in college.
I am a team player who values punctuality, continuous learning, and growth; I seek opportunities where I can expand my skills in customer service, digital advising, and travel operations while contributing reliably to team goals.
Experience
Work history, roles, and key accomplishments
Digital Advisor
Firstsource Solutions Ltd
Jan 2025 - Jan 2026 (1 year)
Provided digital advisory support for health insurance products, assisting customers with inquiries and policy-related guidance to improve customer satisfaction.
Travel Consultant
InterGlobe Technologies
Sep 2023 - Jan 2025 (1 year 4 months)
Managed reservations and bookings for domestic and international flights, handling inquiries, cancellations, and itinerary changes to ensure accurate travel arrangements.
COConducted outbound surveys across telecommunications, health insurance, and retail projects, collecting data from respondents to support market research objectives.
Education
Degrees, certifications, and relevant coursework
TMTechnological University of the Philippines - Manila
Bachelor of Science, Hotel and Restaurant Management
2019 - 2023
Grade: Cum Laude
Activities and societies: College team player; involvement in hospitality-related coursework and practical training
Completed a Bachelor of Science in Hotel and Restaurant Management with honors and graduated cum laude in 2023.
San Juan de Dios Educational Foundation Inc.
Senior High School Diploma, Home Economics (TVL)
2017 - 2019
Grade: With Honors
Activities and societies: Skills development in home economics and management
Completed Senior High School (Grades 11–12) with a TVL - Home Economics strand focusing on practical hospitality and management skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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