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Marco Wulfmeier

@marcowulfmeier

Retail Support Specialist at Enviolo troubleshooting product and order issues with retail partners using Zendesk and NetSuite.

At Enviolo, I provide technical support to retail partners, troubleshooting product and order issues and managing support workflows.

I use Zendesk, NetSuite, and SaaS tools to support efficient operations and customer service.

At RHZ Handwerkszentrum GmbH, I provided installation, maintenance, and technical support for heating systems in residential and commercial projects.

As an independent tattoo artist at Marco WU Tattoo, I designed and applied customized tattoos while managing clients and projects.

Experience

Work history, roles, and key accomplishments

EN

Current

Retail Support Specialist

Current

Enviolo

Aug 2026 - Present (2 months)

Providing technical support to retail partners, troubleshooting product and order issues, and managing support workflows using Zendesk, NetSuite, and SaaS tools to ensure efficient operations and excellent customer service.

Zendesk NetSuite SaaS Tools Technical Support Troubleshooting Customer Service

RG

Heating Engineer

RHZ Handwerkszentrum GmbH

Dec 2023 - Aug 2026 (2 years 8 months)

Providing installation, maintenance, and technical support for heating systems across residential and commercial projects, with analytical thinking and practical solution development ensuring efficient implementation, high service quality, and lasting customer satisfaction.

Heating Systems Installation Maintenance Technical Support Problem Solving Customer Service

MT

Tattoo Artist - Independent

Marco WU Tattoo

Jan 2021 - Jan 2026 (5 years)

Designing and applying customized tattoos, managing clients and projects, and maintaining high standards of hygiene and artistic quality.

Tattoo Design Client Management Project Management Hygiene Standards Artistic Quality

RG

Roofing Specialist

Rolf Lutz GmbH

Jul 2022 - Dec 2022 (5 months)

Providing assistance in the construction and sealing of rooftops, ensuring quality workmanship and site safety.

Roofing Construction Sealing Quality Assurance Safety

RG

Apprenticeship Heating Engineer

RHZ Handwerkszentrum GmbH

Aug 2013 - Jan 2017 (3 years 5 months)

Practical training in heating systems, water supply and drainage, welding and soldering techniques.

Heating Systems Water Supply Drainage Welding Soldering

MS

Federal Volunteer Service - Healthcare

MPS Mobile Care Service

Aug 2012 - Aug 2013 (1 year)

Providing daily support to patients, medication distribution and delivering essential care services.

Patient Care Medication Distribution Healthcare Support

Education

Degrees, certifications, and relevant coursework

BG

Berufskolleg für Technik und Gestaltung

2013 - 2016

Attended Berufskolleg für Technik und Gestaltung in Gelsenkirchen, Germany from 2013 to 2016.

RI

Ricarda-Huch-Gymnasium

2009 - 2012

Attended Ricarda-Huch-Gymnasium in Gelsenkirchen, Germany from 2009 to 2012.

LR

Lessing Realschule

2006 - 2009

Attended Lessing Realschule in Gelsenkirchen, Germany from 2006 to 2009.

RI

Ricarda-Huch-Gymnasium

2002 - 2006

Attended Ricarda-Huch-Gymnasium in Gelsenkirchen, Germany from 2002 to 2006.

Tech stack

Software and tools used professionally

Zendesk

NetSuite

Availability

Looking for a job

Location

Netherlands

Authorized to work in

Salary expectations

49k+ EUR

Job categories

Retail Support Specialist

Skills

Technical Support Retail Support Troubleshooting Heating Systems HVAC Service And Install Heating Systems Heating Maintenance Technical Operations Customer Service Dealership Communications Workflow Support Zendesk NetSuite SaaS Tools

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