Laura Silvera

Provided personalised customer service across a selection of independent, sustainable and locally based brands. Supported customers with product selection and questions, and handled transactions and day-to-day store operations independently.

Managed the full client journey from initial inquiry and creative consultation through booking, tattoo session, photography and aftercare. Developed personalised tattoo concepts by listening closely to clients' stories, ideas and preferences.

Managed guest check-ins and check-outs, including group arrivals, room allocations, key handling and payments. Handled walk-in and last-minute reservations, room changes and guest requests in a fast-paced, high-season environment.

Managed the client journey from first contact via Instagram, e-mail or in person, providing pricing information and matching clients with suitable artists. Coordinated artist bookings and schedules, and managed daily studio operations and Instagram presence.

Introduced customers to the daily selection, explaining ingredients and traditional Italian production methods. Managed front-of-house service and payments, and communicated with an international customer base in English, Spanish and Italian.

Completed the Inside LVMH Certificate, covering Creation & Branding and Operations & Supply Chain.

Studied Textile Design, Biotechnology & New Technologies at Fabricademy in Amsterdam, Netherlands.

Earned a Bachelor Degree in Costume Design and Fashion Design from Accademia di Costume e Moda in Rome, Italy.

Completed a High School Diploma in Figurative Arts at Felice Casorati High School in Novara, Italy.