Marco Velez
@marcovelez
Customer support professional with hospitality and technical support experience, recognized as Employee of the Quarter at VIVACITY TECH.
United StatesWhat I'm looking for
At VIVACITY TECH PBC, I assisted with logistics and troubleshooting, supported RMA operations and device lifecycle processes, and repaired PC and Chrome devices. I used NetSuite to manage inventory and workflow tracking, and was recognized as Employee of the Quarter.
At FAMOUS DAVE'S, I delivered hospitality to guests and resolved concerns about wait times, order modifications, and service delays. I also de-escalated tense situations during busy periods by offering solutions.
At GRAYBAR, I provided customer service, created customer orders, and entered them into the company's system. I also supported relationship management between businesses and customers.
My experience also includes answering client calls and booking appointments at PASCHAL LAW LLC, along with researching potential corporate partnerships as a Data Analyst Intern at R.A.D.A.R. I'm a native English and Spanish speaker seeking remote Customer Support opportunities.
Experience
Work history, roles, and key accomplishments
Cashier
Raising Cane's
May 2025 - Dec 2025 (7 months)
Handled customer questions, requests, and concerns professionally while working to resolve issues promptly. Provided friendly and efficient customer service in a fast-paced restaurant environment.
Computer Repair Technician Intern
Vivacity Tech PBC
Aug 2023 - Jun 2025 (1 year 10 months)
Assisted in logistics and troubleshooting, supported RMA operations and device lifecycle processes, and used NetSuite to manage inventory and workflow tracking. Repaired PC and Chrome devices.
Attorney Assistant
Paschal Law LLC
May 2023 - Sep 2023 (4 months)
Scanned and organized files and data, answered client calls and booked appointments, organized attorney schedules, and assisted paralegals.
Sales Department Intern
Graybar
Aug 2022 - Jun 2023 (10 months)
Provided customer service and assisted the Sales department. Created customer orders and entered them into the company's system, and supported relationship management between businesses and customers.
Data Analyst Intern
R.A.D.A.R
Jan 2022 - Jul 2022 (6 months)
Conducted research on potential corporate partnerships, completed foundational Google Analytics training, and assisted with professional outreach and networking.
Education
Degrees, certifications, and relevant coursework
Cristo Rey Jesuit High School
High School Diploma, General Studies
2021 - 2025
Activities and societies: Corporate Work Study Program
Completed high school education with participation in the Corporate Work Study Program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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