Marco User

Supervised and counseled the promotion team to improve their performance and drive platform visibility. Led the promotion team in enhancing the platform's presence through targeted marketing of slots games and sports betting.

Retained and recovered customers through personalized bonus offers and friendly communication as a telemarketing caller. Conducted market research to identify the most lucrative customer demographics and regions.

Led and mentored a team to optimize customer acquisition strategies and drive platform growth. Contributed to company strategies that resulted in increased user engagement and rapid growth in a short timeframe.

Worked as a developer/mentor to attract and retain customers and depositors, improving platform engagement and retention. Provided Level 1 support to users encountering platform errors, access issues, or transaction delays.

Translated platform content (English-Portuguese) and reviewed business transactions or spelling errors to ensure accuracy and clarity. Led marketing efforts by identifying potential bloggers and promoters and working with freelancers and businesses in Brazil to promote the platform.

Worked as a customer service agent, handling both call and non-call inquiries to resolve issues and provide support. Promoted high-quality customer service as a manager by overseeing staff performance and ensuring customer satisfaction.

Gained solid training in business management, focusing on advanced tools, structured workflows, and strategic planning. This specialization enhanced my ability to bring international best practices and added value to fast-paced operations.

Acquired a comprehensive bachelor's degree from Centro Universitário São Camilo. This program provided a strong foundation in various academic disciplines, preparing me for diverse professional challenges.

Completed a program in Computer Assembly and Maintenance at Datacenter Informatica. This training equipped me with practical skills in hardware assembly, troubleshooting, and system maintenance.

Undertook a discipline of teaching to university students at Faculdade Serra Geral. This program focused on pedagogical approaches and instructional techniques for higher education.

Completed a program in Personal Finance and Financial Education at Fundação Bradesco. This course provided essential knowledge and skills in managing personal finances and understanding financial markets.

Engaged in Creative Learning Concepts at Fundação Bradesco, focusing on pedagogical approaches that foster personal connections, creativity, imagination, and team collaboration. This enhanced my ability to develop engaging and effective learning environments.