Open to opportunities

João Pedro Alexandre

@joopedroalexandre

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Experienced iGaming specialist with a focus on customer service and marketing.

Philippines

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What I'm looking for

I am looking for a dynamic team environment where I can leverage my skills in digital marketing and customer service to drive success and enhance customer engagement.

I am an experienced professional in the iGaming field, specializing in digital marketing and customer service. As a Senior Digital VIP Coordinator, I provided seamless support to VIP clients, ensuring accuracy and reliability in managing transactions for both Brazilian and international clientele. My role involved acting as the primary liaison between clients and internal teams, where I resolved issues efficiently and collaborated across departments to optimize operations while maintaining compliance with company policies.

In my previous position as a Marketing Executive, I led localized campaigns focused on the Brazilian market, managed partnerships, and optimized strategies to drive user growth and retention. My commitment to delivering high-quality service has consistently enhanced customer satisfaction and engagement. I am eager to bring my passion for excellence and my expertise in the iGaming industry to a dynamic team where I can contribute to driving success in this rapidly evolving sector.

Experience

Work history, roles, and key accomplishments

Senior Digital VIP Coordinator

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Jan 2024 - Dec 2024 (11 months)

Managed VIP client relationships in the iGaming sector, providing seamless transaction support and enhancing customer satisfaction. Acted as a liaison between clients and internal teams, ensuring compliance and operational efficiency.

Customer Service IGaming Compliance Operations Problem Solving Strategic Planning

Marketing Executive

Golden Arrow Digital Solutions

Jan 2024 - Feb 2024 (1 month)

Led marketing campaigns targeting the Brazilian market, managed partnerships, and optimized strategies for user growth and retention while ensuring regulatory compliance.

Digital Marketing Campaign Management Partnership Management Regulatory Compliance Optimization Market Analysis

Bilingual Customer Service Agent

New Oriental Club88 Corporation

Jan 2023 - Jan 2024 (1 year)

Provided customer service in Portuguese and English, focusing on the Brazilian market. Assisted with translations and collaborated with various departments to enhance customer experience.

Customer Service Translation Cross Functional Collaboration Customer Retention Problem Solving Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Cruzeiro do Sul University

Bachelor of Animation & Digital Arts, Animation & Digital Arts

2025 -

Currently pursuing a degree in Animation & Digital Arts, focusing on digital storytelling, visual design, and interactive media. Developing expertise in 3D modeling, motion graphics, and character animation, with a strong foundation in audiovisual production and media aesthetics.

Federal Rural University of Pernambuco

Bachelor of Consumer Sciences, Consumer Sciences

2022 - 2024

Grade: Top Score on Entrance Exam

Scholarship holder and assistant researcher specializing in labeling regulations and their impact on consumer decision-making. Conducted studies on compliance, information transparency, and behavioral responses to product labeling in regulated markets.