At PT. Bali Towerindo Sentra Tbk, I provide first- and second-line support to more than 100 users, resolving hardware, software, network, and application incidents through an in-house ticketing system.
I monitor and maintain 450 AI devices with Zabbix, sustaining AI analytics infrastructure uptime of up to 99.9%. I also support AI operations through data annotation, dataset validation, and model testing.
When application issues need deeper investigation, I diagnose frontend and backend defects at the code and database level and share technical findings with developers. My development background includes a full-stack POS and business management system built with Go, SolidJS, and PostgreSQL at BW Ltd.
As a volunteer R&D Leader & Technical Lead at THS-THM Organization, I engineered and deployed a full-stack platform with a CMS, social features, and a multimedia e-learning module.
