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Yoel Pranata

@yoelpranata

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Technical support engineer and backend developer focused on automation and reliable systems.

Indonesia

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What I'm looking for

I seek roles where I can solve complex backend problems, build automation to reduce manual work, collaborate with stakeholders, and drive measurable improvements in system reliability and customer success.

I am a technical support engineer and backend developer with 11+ years building and maintaining enterprise systems, automations, and backend architectures using Java, Python, PHP and relational and NoSQL databases. I specialize in troubleshooting complex production issues, reducing resolution time, and delivering automated monitoring and internal tools that improve operational efficiency.

I collaborate closely with business stakeholders and cross-functional teams to translate requirements into scalable solutions, design backend logic, and deploy enhancements that increase system stability and customer success. My work has included designing payment and POS systems, migrating backend applications, and driving measurable support improvements through automation.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Amdocs

Aug 2017 - Aug 2025 (8 years)

Provided technical support and backend troubleshooting for the CatalogONE application, developing automation and internal tools that reduced issue resolution time by up to 40% and improved support efficiency.

Java Python SQL Couchbase Troubleshooting Automation)Backend

Software Engineer

Triquesta, Pte., Ltd.

Sep 2015 - Apr 2017 (1 year 7 months)

Developed and migrated backend enterprise applications, implemented new features to improve performance and scalability, and resolved production issues through debugging and optimization.

Java SQL Backend Development Debugging Performance Optimization System Integration

IT Specialist

Mitra Integrasi Komputindo, PT

Mar 2013 - Aug 2015 (2 years 5 months)

Gathered requirements and developed multi-payment backend applications and databases, centralizing payment processes to improve transaction efficiency and reduce downtime.

Java SQL Backend Development Technical Support

Senior Software Developer

Golden Lion IT Solutions, CV

Nov 2010 - Dec 2012 (2 years 1 month)

Led design and development of backend systems including POS for multi-branch restaurants and factory PPIC systems, improving stability and availability of critical business applications.

Delphi PHP MySQL SQL Backend Development Troubleshooting

Education

Degrees, certifications, and relevant coursework

Sekolah Tinggi Teknik Surabaya

Bachelor degree of Information Technology, Information Technology

2004 - 2009

Completed a Bachelor degree in Information Technology with coursework and projects focused on backend development, databases, and software engineering.