Resha Ananda Rahman
@reshaanandarahman
Technical support professional at PT TELKOM AKSES who tracked provisioning issues and supported timely resolution.
IndonesiaWhat I'm looking for
At PT TELKOM AKSES, I handled provisioning and migration issues reported by internal teams and tracked case statuses in Google Sheets. I coordinated with help desk teams, field technicians, sales teams, and customer service representatives, and escalated system bugs and technical errors through internal channels.
At TINGANG.ID, I managed website content in WordPress and supported projects through layout adjustments, content implementation, and copywriting. Earlier, as an intern at KOPERASI UPAYA UNIVERSITAS PALANGKA RAYA, I assisted with IT troubleshooting and contributed to a responsive information system using PHP, CodeIgniter 4, and MySQL.
My projects include SQL analysis of retail sales and customer trends, Python-based data analysis and machine learning work, and an aspect-based sentiment analysis of Gojek app reviews. I also developed a Live Sports Tracker that uses an external API to display English Premier League information.
Experience
Work history, roles, and key accomplishments
Help Desk Provisioning & Migration
PT Telkom Akses
Jul 2025 - Aug 2026 (1 year 1 month)
Handled provisioning and migration issues reported by internal teams through Telegram and internal ticketing systems. Monitored and documented operational issue statuses using Google Sheets, including pending, ongoing, completed, and fraud-related cases.
Junior Web Developer (WordPress)
Tingang.id
Jul 2024 - Aug 2025 (1 year 1 month)
Managed and maintained website content using WordPress CMS. Designed and adjusted website elements with attention to usability and user experience.
Laboratory Teaching Assistant
Universitas Palangka Raya
Oct 2023 - May 2024 (7 months)
Assisted practical laboratory sessions in Web and Mobile Programming, Network Security, and Spatial Data Analysis and Modeling. Helped students understand practical assignments and resolve technical difficulties.
IT Support & Web Developer Intern
Koperasi Upaya Universitas Palangka Raya
Aug 2023 - Oct 2023 (2 months)
Assisted with IT troubleshooting and technical support activities. Contributed to the development of a responsive web-based information system using PHP, CodeIgniter 4, and MySQL.
Education
Degrees, certifications, and relevant coursework
DQLab
Data Analyst Python Track, Data Analysis
Completed the Data Analyst Python Track certification in August 2026.
Universitas Palangka Raya
Bachelor's Degree, Informatics Engineering
2020 - 2024
Grade: 3.62/4.00
Bachelor's Degree in Informatics Engineering with a GPA of 3.62/4.00.
Cisco Networking Academy
Data Analytics Essentials, Data Analytics
Completed the Data Analytics Essentials certification in July 2024.
Cisco Networking Academy
Cybersecurity Essentials, Cybersecurity
Completed the Cybersecurity Essentials certification in November 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
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