Bonar Sulaiman
@bonarsulaiman
IT Support and Systems Operations specialist delivering remote-first L1/L2 support, SaaS administration, and automation.
IndonesiaWhat I'm looking for
I’m an IT Support and Systems Operations professional with 15+ years of experience providing technical support, systems administration, SaaS platform support, infrastructure management, and end-user troubleshooting across multi-entity organizations.
I’ve delivered Level 1 and Level 2 support for hardware, software, networking, and web-based applications, with strong ownership of root cause analysis, remote support for distributed users, and operational continuity.
I support Windows and Linux environments, handle user account administration and Identity & Access Management, and manage network troubleshooting, NAS backup & recovery, and system monitoring to protect availability and business continuity.
Recently, I’ve expanded my toolkit through Google IT Support and automation certifications and hands-on projects like Python + Streamlit troubleshooting tools and PC monitoring dashboards, so I can improve efficiency with automation, AI, and modern support workflows.
Experience
Work history, roles, and key accomplishments
SaaS & Web System Support
LSBU GAPEKNAS Infrastruktur & LSP ATAKI Konstruksi
Jan 2022 - Present (4 years 5 months)
Supported certification and assessment SaaS/web platforms by managing user accounts, access permissions, and workflow-related issues. Troubleshot browser/authentication/application problems, coordinated escalations with developers and vendors, and monitored service availability and operational performance.
IT Support & Systems Ops
Asosiasi ATAKI & GAPEKNAS
Jan 2012 - Present (14 years 5 months)
Provided Level 1/Level 2 technical support for hardware, software, networking, and web-based applications. Managed Windows workstations, network devices, printers, NAS storage, and SaaS user access administration while ensuring backup reliability, system availability, and business continuity.
Digital Operations & Comms Lead
LSBU GAPEKNAS Infrastruktur & LSP ATAKI Konstruksi
Jan 2022 - Jan 2024 (2 years)
Managed digital communication platforms and led omnichannel engagement across WhatsApp Business, Facebook, and Instagram. Administered WordPress websites and content publishing workflows while coordinating delivery with a small content operations and engagement team.
IT Support - Security Systems
PT Senjaya Solusi Sekurindo
Jan 2010 - Jan 2012 (2 years)
Installed, configured, and maintained CCTV and access control systems, including IP-based surveillance devices with remote monitoring. Performed troubleshooting, preventive maintenance, and hardware replacement while integrating security systems with network infrastructure.
Junior IT Support
Asosiasi ATAKI & GAPEKNAS
Jan 2006 - Jan 2010 (4 years)
Provided first-line IT support for desktops and office devices, including installation and configuration of Windows and office software. Assisted with LAN setup, IP configuration, and end-user network troubleshooting while supporting day-to-day maintenance needs.
Education
Degrees, certifications, and relevant coursework
Bina Nusantara University (BINUS)
Bachelor of Computerized Accounting, Computerized Accounting
1999 - 2006
Earned a Bachelor of Computerized Accounting from Bina Nusantara University (BINUS) from 1999 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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