Marcos Souza

Lead delivery across 120+ enterprise accounts spanning Salesforce, Microsoft Dynamics/Azure, AWS, Workday, and AI-enabled solutions, coordinating global stakeholders to support a $50M+ ARR portfolio. Govern scope, staffing, forecasts, risk, quality, adoption, and executive reporting for the portfolio.

Directed Salesforce-native migrations for 30,000+ users and HCM integrations using REST APIs and Workday Orchestrate. Led multi-region Salesforce CRM, Electronic Roster, and SaaS transformations across the Americas, EMEA, and APAC.

Co-founded and scaled a retail and service business, building operating infrastructure that grew the customer base to 8,000+ within 14 months and sustained approximately 30% annual growth. Owned budgeting, cash flow, forecasting, payroll, vendor management, and capital allocation.

Delivered enterprise Salesforce and SaaS programs across multiple business units, managing multimillion-dollar budgets and rolling forecasts. Consolidated six companies onto one platform for 1,950+ users.

Coordinated 15 global teams across Cloud Operations, Data Center, Security, QA, UI/UX, Marketing, and support, delivering white-label platforms and post-launch services for 2M+ end users. Established delivery processes and optimized resource planning, reducing implementation costs by $200K+.

Directed the end-to-end TELUS-CIBC Visa Rewards rollout across 600+ corporate stores, 2,000+ resellers, and digital channels. Designed product and growth strategies, reducing churn by 20% and increasing customer retention by 15%.

Negotiated and delivered localized mobile-payment solutions across 30+ countries, creating 30+ service launches and increasing sales by more than 300%. Led the lifecycle of five B2B products from market requirements through deployment.

Led a 12-member engineering team responsible for network coverage and service quality for 25M+ subscribers while controlling more than $35M in budgets. Improved stakeholder coordination and network operations supporting approximately $100M in monthly revenue.

Implemented nationwide wireless networks, developed technical proposals for 10 new market entrants, and executed projects across 20 regions with populations above 2M under strict budget constraints.

MBA in Strategic Management from the Sauder School of Business, University of British Columbia.

Bachelor of Science in Electrical Engineering from the National Institute of Telecommunications (INATEL).

Managing Projects Certificate from Duke University Corporate Education.