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sonali nath Jain

@sonalinathjain

I lead digital transformation and AI-driven platforms that grow revenue, improve customer experience, and modernize enterprise technology.

United States

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What I'm looking for

I'm looking to lead digital transformation, AI-driven product strategy, cloud modernization, and scalable enterprise platforms that create measurable revenue, customer experience, and operational outcomes.

I've led digital technology and product platforms at Centricity, Edible Arrangements, Likewize, Syneos Health, Truist Financial, UNC–Pembroke, and IBM. My work spans digital transformation, AI-driven product strategy, enterprise modernization, and global delivery across multiple industries.

At Centricity, I launched a modular MVNO ecosystem that increased revenue 35% and cross-sell opportunities 40%. I also delivered the C.360 AI-driven engagement platform on Microsoft Azure, raising CSAT from 20 to 60 within six months, and automation that reduced system errors 70% and saved $1.5M annually.

At Edible Arrangements and Likewize, I managed SaaS, CRM, omnichannel, ERP, and platform portfolios supporting $600M+ in revenue and 50+ global telecom and insurance partners. My API-first platform work generated $100M+ in incremental revenue, while offshore delivery and portfolio governance reduced time-to-market 30% and OPEX 18%.

I build through my 3P framework: empower people, create scalable customer-centric products, and optimize processes. I've led global teams of 50+ FTEs, managed $20M+ technology budgets, and use Agile, cloud, automation, and governance to connect business outcomes with reliable technology delivery.

Experience

Work history, roles, and key accomplishments

Vice President, Digital Technology & Solutions

Centricity

Sep 2023 - Mar 2025 (1 year 6 months)

Designed and launched a modular multi-vertical ecosystem platform for MVNO, boosting revenue 35% and cross-sell opportunities 40%. Launched AI-driven customer engagement platform on Azure, improving CSAT from 20 to 60 within 6 months.

Azure AI Machine Learning Predictive Analytics Amazon Connect Omnichannel Platform Architecture Intelligent Automation

Senior Director, Product & Technology

Edible Arrangements

Jul 2022 - Aug 2023 (1 year 1 month)

Managed end-to-end product lifecycle for digital platforms, CRM, and SaaS solutions contributing to $600M+ in annual revenue. Integrated Bazaar voice, Qualtrics, Stripe, and Resonate, enhancing in-store profit margins 25%.

Product Management CRM SaaS Bazaarvoice Qualtrics Stripe POS ERP Supply Chain

Senior Director, Product & Platform

Likewize

Sep 2016 - Jul 2022 (5 years 10 months)

Orchestrated global engineering teams delivering omnichannel platforms for 50+ telecom and insurance partners, generating $100M+ incremental revenue. Owned $20M+ annual technology portfolio and led AWS/Azure cloud adoption with SOC and PCI compliance.

AWS Azure APIs Omnichannel Agile SAFe SOC PCI Cloud Computing Product Management

Director, Business Relationship Management

Syneos Health

Oct 2014 - Oct 2015 (1 year)

Automated contract workflows via Adobe EchoSign saving $1M+ annually. Deployed GRC framework (CFR Part 11 / GMP) improving audit readiness 15% and implemented Oracle EBS real-time financial reporting post-IPO.

Adobe Sign GRC FDA 21 CFR Part 11 GMP Oracle EBS Financial Reporting

Digital Channel Implementation Manager

Truist Financial

Aug 2013 - Oct 2014 (1 year 2 months)

Delivered 'BB&T U' mobile app within $9M budget using Agile/Lean. Chaired Architecture & Change Review Board overseeing Back base Portal, Akamai, and Fiserv SaaS deployments.

Agile Lean Mobile Banking Architecture Akamai Fiserv SaaS

Enterprise Application Director

UNC–Pembroke

Jan 2005 - Aug 2013 (8 years 7 months)

Directed Ellucian ERP implementation at UNC–Pembroke saving $2M. Managed Fortune 100 programs across Southeast Asia with 50+ FTEs, preventing $1.5M in losses and delivering 24/7 Citibank application support.

Ellucian ERP Program Management Application Support

Senior Project Manager

IBM

Jan 2005 - Aug 2013 (8 years 7 months)

Managed Fortune 100 programs across Southeast Asia with 50+ FTEs, preventing $1.5M in losses and delivering 24/7 Citibank application support across 100+ enterprise apps.

Program Management Application Support enterprise applications