John DeAnna

Serve as primary point of contact for key global clients, leading incident, request, change, and escalation processes. Coordinate with internal teams and vendors to meet SLA/KPI targets and drive service improvements.

Spearheaded 1:1 student computing initiative using Chromebooks and iPads. Developed and managed $3M technology budget with strategic cost optimization and negotiated vendor contracts.

Led WAN transformations for acquisitions and directed multimillion-dollar CapEx/OpEx planning. Introduced Microsoft Teams, 5G wireless, and SD-WAN readiness across enterprise sites.

Managed a team of 25 across WAN, LAN, Cloud, IPT, Security, and Wireless services. Improved time-to-restore by 45% monthly and reduced service-level penalties by $11K/month.

Boosted on-time delivery from 54% to 98.5% in 90 days via a custom service improvement plan. Drove SLA and KPI adherence while maintaining on-site presence with executive stakeholders.

Reduced recurring circuit costs by $500K/year through supplier renegotiation. Introduced ISO 9001-aligned service improvement programs and increased performance through enhanced internal systems.

Managed $1.1M operating budget and global teams. Reduced global installation costs per site by 56% and identified and eliminated $3.9M in unused circuits and equipment over 2 years.

Improved on-time order rate to >95% and delivered $1.4M MRR ahead of targets.

Led 19 Project Managers, streamlined business processes, and accelerated lead times. Enhanced productivity and reporting across project and revenue KPIs.

Handpicked for high-profile projects with top-tier clients and earned multiple leadership awards.

Held leadership roles in consulting, sales, and technical account management across multiple firms.

Bachelor of Arts in English from the University of New Hampshire.

Completed PMP Certification Training at the International Institute for Learning.

Completed coursework in Web Design and Intranet Applications at NYU School of Continuing Education.