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GD@giovaniduarte
Technology professional and enthusiast with IT support experience.
BrazilI am a dedicated IT Support Analyst with a strong foundation in computer networks and a passion for technology. My experience at Hospital Santa Marcelina has equipped me with the skills to manage equipment, support users, and resolve technical issues efficiently. I thrive in environments where I can contribute to improving IT processes and user satisfaction.
Graduating with a degree in Computer Networks from ETEC Ferraz Vasconcelos, I have developed a solid understanding of network architecture, cybersecurity, and Windows Server administration. I am committed to continuous learning and have obtained certifications such as Microsoft Azure Fundamentals, which further enhance my technical capabilities.
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Work history, roles, and key accomplishments
Hospital Santa Marcelina
Jan 2022 - Present (3 years 10 months)
Managed IT equipment and data, ensuring smooth operations. Provided support, coordinated, and followed up on internal and external tickets (Level 1 and 2).
Hospital Santa Marcelina
Jan 2021 - Present (4 years 10 months)
Provided support for Level 1 tickets, assisting internal management of computers. Performed maintenance on computers and peripherals.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Computer Networks
Activities and societies: Participated in IT projects and processes. Assisted in the internal management of computers and servers.
Studied Computer Networks, focusing on Network Architecture, Cybersecurity, and Windows Server Administration. Gained foundational knowledge in DevOps and SQL Database management.
Technical Degree, Informatics
Activities and societies: Provided support for Level 1 tickets. Assisted in the internal management of computers and servers.
Completed a technical degree in Informatics, covering Networking Concepts Development and maintenance of computers and peripherals.
Software and tools used professionally
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